Process Associate

HCLTech; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

HCLTech in Chennai is conducting a Mega Walkin Drive for a Voice Process - Fresher role. The Process Associate will handle customer operations in Order-to-Cash, delivering service via email and chat and ensuring data accuracy.

Responsibilities include replying to queries, data entry across systems, troubleshooting issues, and escalating complex problems to senior teams. Fresh graduates from 2024 or 2025 with strong written communication are encouraged to apply.

Qualifications

• Must be fresher (class of 2024 or 2025)
• Bachelor's degree in any discipline is preferred.
• BTECH, IT, MCA, BE are not eligible to apply.

Responsibilities

• Respond to customer queries via email or chat, ensuring high satisfaction.
• Enter, update, and manage data across systems and databases.
• Troubleshoot issues and escalate complex problems to senior teams as required.

Skills

Strong written communication

Education

Bachelor's degree in any discipline

Job description

Mega Walkin Drive at HCL Tech for Voice Process - Fresher - Walk in interview 14th Aug 2026 - 10 AM to 1 PM (Semi Voice Process)

Designation: Process Associate:

Overview of the Role:

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company's objective to deliver world-class solutions and services.

Detailed Responsibilities:

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and elevate complex issues to senior support teams as required
• Must-Have:
• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 or 2025 Passed out.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred. - Arts & Science
• BTECH, IT, MCA, BE are not eligible to apply