Process Assistant, FCD

Amazon; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A prominent e-commerce company in Bengaluru is seeking a process associate to manage shift operations and mentor associates. Responsibilities include ensuring quality and productivity in fulfillment processes, conducting audits, and monitoring shift activities. Candidates should have experience with Microsoft Office and the ability to handle physical demands of the role. This position offers opportunities for growth within a fast-paced environment focused on customer satisfaction.

Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.

Responsibilities

• Manage daily shifts and administrative tasks.
• Mentor and guide associates towards productivity and quality.
• Monitor counts and resolve issues in queues.
• Conduct audits for work stations and ensure shift quality.

Skills

Microsoft Office products and applications experience

Physical stamina (ability to lift 49 pounds)

Flexibility in schedule

Floor Monitoring experience

Education

High school or equivalent

Job description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities

• Daily Management of shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager

About the team

At FCD(FC Dock) , we are currently a team of 2 Area Managers, 5 Team Leads and Process Assistants. The FCD team plays a critical role in fulfillment centre operations as the final checkpoint in the outbound process before customer orders leave the building.

Team Mission

The FC Dock team's primary mission is to ensure that customer orders are accurately shipped out on time, directly impacting customer satisfaction and the overall performance of the fulfillment center. They serve as the crucial bridge between internal fulfillment operations and external delivery networks.

Core Responsibilities

The FCD team manages several key operational areas:

Outbound Operations

• Overseeing the final stage of order processing where packages are loaded onto delivery vehicles
• Managing the flow of packages from internal sorting to external carriers
• Coordinating with transportation partners and last-mile delivery services

Quality & Accuracy

• Ensuring all packages are properly labeled, sorted, and staged for the correct carriers
• Conducting final quality checks before shipment departure
• Managing package tracking and documentation

Performance Management

• Tracking and analyzing key performance indicators (KPIs) related to Ship Dock operations
• Implementing corrective actions to meet or exceed performance targets
• Monitoring dock efficiency, throughput, and on-time departures

Coordination & Support

• Working closely with Inbound, Outbound, ICQA (Inventory Control & Quality Assurance), and CRET teams
• Coordinating with support functions to maintain safety and operational standards
• Managing labor allocation and shift operations

Team Culture

• Operational Excellence: Maintaining the highest standards in the final step of order fulfillment
• Customer Focus: Understanding that their work directly impacts delivery promises made to customers
• Collaboration: Working seamlessly with multiple internal teams and external partners
• Safety First: Coordinating with safety teams to ensure secure loading operations
• Continuous Improvement: Regular audits (daily DDD, weekly Gemba/process audits) to identify and resolve bottlenecks

The team embodies a sense of urgency and precision, knowing they are the last line of quality control before packages reach customers' hands.

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• 1+ years of Amazon Amnesty Floor Monitoring experience

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.