Problem Manager - Cloud (NFVI and CNIS)

Ericsson; Dadri; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Ericsson is seeking an experienced CNIS Problem Manager to drive root-cause analysis and permanent resolution of recurring incidents across cloud-native infrastructure and telecom platforms in India.

The role requires ITIL Problem Management expertise, hands-on Kubernetes knowledge, and collaboration with cross‑functional teams including CNIS engineering, network, storage, and NOC operations to improve platform stability and prevent future issues.

Qualifications

• Bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.
• 4–12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.
• Strong knowledge of ITIL Problem Management, incident management, RCA, and continual service improvement.

Responsibilities

• Drive identification, investigation, and permanent resolution of recurring/critical issues across CNIS platforms.
• Coordinate cross-functional teams including CNIS engineering, Kubernetes platform teams, and NOC operations.
• Perform RCA and implement corrective/preventive actions to improve platform stability.

Skills

Kubernetes

Cloud-native infrastructure

ITIL Problem Management

Root-cause analysis

NOC operations

Education

Bachelor’s degree in Telecommunications/ Electronics/ Computer Science/ Information Technology

Tools

ENM

CENX

EO-EVNFM

OMC

ESM

Kubernetes

Helm

YAML

Git

Linux

Multus

Calico

SR-IOV

Rook-Ceph

Prometheus

Grafana

Job description

About The Opportunity

Ericsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.

Join our Team

Ericsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms. The role combines ITIL Problem Management, technical root-cause analysis, and strong knowledge of Kubernetes, CNIS, cloud-native networking, Rook-Ceph storage, CNF platforms, and 5G Core infrastructure. The successful candidate will coordinate cross-functional teams to improve platform stability, reduce repeat incidents, and ensure effective corrective and preventive actions. The role requires close collaboration with CNIS engineering, Kubernetes platform teams, network and storage specialists, CNF owners, NOC operations, service assurance, vendors, and customer-facing teams.

What you will do:

• Knowledge of Ericsson Cloud Native Infrastructure Services (CNIS).
• Experience with Ericsson Cloud Container Distribution (ECCD), CEE, and Kubernetes platforms.
• Familiarity with Ericsson CNFs, 4G/5G Core, IMS, EPC, and telecom workloads.
• Understanding of Ericsson tools such as ENM, CENX, EO-EVNFM, OMC, and ESM.
• Experience with cloud-native networking, storage, observability, and lifecycle management.
• Knowledge of Kubernetes troubleshooting, Helm, CNF onboarding, upgrades, scaling, and resilience.
• Ability to perform RCA and Problem Management across Ericsson cloud platforms.
• Familiarity with Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, and centralized logging.
• Understanding of Ericsson cloud security, PKI, LDAP, Keycloak, RBAC, and SSO.
• ITIL Problem Management experience in a telecom cloud or NOC environment.

The skills you bring:

• Bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.
• 4–12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.
• Strong knowledge of ITIL Problem Management, incident management, RCA, and continual service improvement.
• Hands‑on experience with Kubernetes, CNIS, CNFs, Helm, YAML, Git, and Linux.
• Practical knowledge of Multus, Calico, SR-IOV, Rook‑Ceph, CSI, and persistent storage.
• Understanding of L2/L3 networking, VLAN, VXLAN, BGP, IPAM, routing, and network policies.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN)