Principal Support Specialist

Insightsoftware; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

insightsoftware is seeking an Application Support Engineer in Hyderabad to assist customers with implementation and operation of Logi Analytics products.

You will work with engineering and product teams, replicate issues, and contribute to best practices for deployment and support.

Qualifications

• Excellent written, verbal, and presentation skills.
• Bachelor's degree in Computer Science or 5+ years of experience preferred.
• Strong organizational and analytical abilities to manage multiple priorities.
• Ability to troubleshoot issues and determine resolution paths.

Responsibilities

• Assist customers with implementation and operation of Logi Analytics products.
• Collaborate with product management and engineering to address requests.
• Replicate customer issues and provide feedback for improvements.
• Document best practices for deployment and support.

Skills

Angular

HTML

CSS

JavaScript

SQL

REST APIs

IIS

MVC5/WebForms/EntityFramework

C#

.NET Core

Azure

AWS

Docker

Linux

Kubernetes

Education

Bachelor's degree in Computer Science, or similar

5+ years of relevant work experience

Tools

Docker

Kubernetes

Azure

AWS

Linux

IIS

Job description

About Us

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

Application Support Engineer

The Application Support Engineer will assist existing customers in all aspects of the implementation, use and functional operation of Logi Analytics’ products. The incumbent must have a working knowledge of a wide range of technologies and serve as a contributing member of the team in technology discussions and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Client-side rendering experience (e.g., Angular, HTML, CSS, JavaScript)
• Knowledge of modern database systems (SQL Server, Oracle, MySQL, PostgreSQL)
• SQL query writing
• Basic networking skills, to include operating systems and OS security interactions
• General knowledge of RESTful API interaction/communication
• IIS Web server setup and configuration
• Familiarity with MVC5 / WebForms / EntityFramework
• Proficient in C#, .Net Framework/ .Net Core required
• Azure/AWS, Docker, Linux experience required
• Kubernetes (Containerization) required
• Ability to replicate issues from the customer

The Application Support Engineer will:

• Establish and maintain working relationships with internal teams, including product management, engineers, and support staff
• Maintain current functional and technical knowledge of the Logi Analytics Report product
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to product management based on customer requirements
• Help to document best practices in developing and deploying Logi Analytics solutions

EDUCATION and/or EXPERIENCE

• Excellent written, verbal, and presentation skills required
• Bachelor's degree in Computer Science, or similar, or 5+ years of relevant work experience preferred
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot issues to determine an appropriate path to resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About Us: Hear From Our Team

Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

About Us

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.