Principal Product Manager Technical Customer Anecdote Miner CAM

Amazon Inc.; Chennai; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Amazon is seeking a Principal Product Manager - Technical for the CAM Platform to shape a multi-year product vision and drive a scalable, data-driven solution across billions of customer interactions. You will partner with ML scientists, engineers, and design teams to define requirements, run experiments, and measure outcomes that influence platform strategy and investment decisions at Amazon scale.

This role offers high autonomy, exposure to cutting-edge AI tech, and the opportunity to lead

Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience in technical product management
• Experience contributing to engineering discussions around technology decisions and strategy
• Experience with end to end product delivery
• Experience working directly with Engineers on product enhancements

Responsibilities

• Own and drive a multi-year product vision and strategic roadmap, setting direction in ambiguous spaces where the problem, opportunity, and strategy may not yet be defined.
• Lead large, complex product initiatives end-to-end with independence — from concept through launch, scale, and iteration.
• Partner as a technical peer with engineering, applied science, and design teams to evaluate architecture proposals and ensure scalable solutions.
• Drive alignment across multiple organizations by influencing senior stakeholders and building strategic partnerships.
• Design experimentation frameworks and define success metrics using data and emerging technologies including generative AI to accelerate learning.

Skills

Roadmap strategy

Product delivery

Technical product mgmt

Engineering collaboration

End-to-end ownership

Stakeholder management

Education

Bachelor's degree

Job description

Job Description:

Description

Are you passionate about leveraging evolving LLM technology to solve one of Amazon's most fundamental challenges? Do you want to be building the platform that processes over 5 billion customer interactions annually and transforms months of technical work into minutes? As the Principal Product Manager - Technical (PMT) for the Customer Anecdote Miner [CAM] Platform (winner of the 2024 All Amazon Global Door Desk Award), you'll shape the future of how Amazon teams understand and act on customer feedback at unprecedented scale.

Key job responsibilities

• Own and drive a multi-year product vision and strategic roadmap, setting direction in ambiguous spaces where the problem, opportunity, and strategy may not yet be defined.
• Lead large, complex product initiatives end-to-end with independence — from concept through launch, scale, and iteration — making high-judgment trade-off decisions with long-term platform and business implications.
• Partner as a technical peer with engineering, applied science, and design teams to evaluate architecture proposals, identify trade-offs others may miss, and ensure solutions are extensible, scalable, and aligned with strategic goals.
• Drive alignment across multiple organizations by influencing senior stakeholders, resolving prioritization conflicts, and building strategic partnerships that shape investment decisions and shared objectives.
• Design experimentation frameworks and define success metrics that distinguish between output and outcome measures, using data, customer research, and emerging technologies including generative AI to accelerate learning and validate product hypotheses.

A day in the life

You’ll operate at the intersection of evolving ML technology and real-world business impact. A typical day might include:

• Working closely with Amazon teams to understand their feedback analysis needs, and onboarding them as users of CAM
• Defining platform features and requirements for upcoming releases
• Collaborating with ML Scientists and Engineers to build and optimize our offerings
• Analysing platform metrics to identify performance optimization opportunities
• Contributing to technical design reviews for new features
• Reviewing customer feedback and usage patterns to guide product evolution

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience with end to end product delivery
• Experience working directly with Engineers on product enhancements

Preferred Qualifications

• Experience working with and influencing senior level stakeholders
• Experience leading engineering discussions around technology decisions and strategy related to a product

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - BLR 14 SEZ

Job ID: A10599305