Principal Product Manager

Zendesk; Bengaluru; Hybrid; INR 6,000,000 - 9,000,000; Full time

Job summary

Zendesk is seeking a Principal Product Manager to lead the Action Platform that connects, builds, and orchestrates automations across Zendesk and other systems. You will collaborate closely with engineering, design, marketing, and sales to deliver platform solutions for both internal and customer-facing users.

This role requires extensive experience with platform products and coordinating distributed stakeholders, with a bias toward rapid, customer-driven execution.

Job description

Job Summary

We re looking for a Principal Product Manager to lead our Action Platform that is used to connect, build, and orchestrate automations across Zendesk and other systems by our agentic and deterministic workflow solutions.

In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a solution that meets the needs of our customers. This role is suited to an individual who has extensive experience working on a platform product with both many internal consumers, and in customer facing products. As an integral platform to Zendesk s product architecture, your ability to operate across many geographical distributed stakeholders, balancing priorities, and then rapidly execute on initiatives that meet customer needs will be essential in driving success.

As a Principal Product Manager for Action Platform you ll

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.