Principal Engineer - IT System

United Airlines; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

United Airlines in India is seeking a Senior Principal Engineer to lead IKC field services, shaping end-user support and aligning local operations with regional priorities.

You will guide the IKC Tech Hub, set technical direction, and ensure a stable, secure computing environment for 1,300+ employees, coordinating with partners and vendors to meet business goals.

Qualifications

• A Bachelor or Associate degree or industry certification in IT, or 8+ years of IT experience.
• 8–10 years of IT experience.
• Hands-on with Generative AI (GenAI) and Agentic AI, using AI-powered tools daily.
• Strong verbal and written communication skills.
• Ability to explain solutions to technical and non-technical audiences.
• Problem solving with analytical mindset and persistence under pressure.
• Commitment to self-development and learning new tech.
• Legally authorized to work in India without sponsorship.
• Fluent in English (written and spoken).

Responsibilities

• Lead IKC field services engineers and contractors, including oversight of the IKC Tech Hub.
• Set technical direction for the site and ensure a stable, secure, scalable environment.
• Drive standards and ensure SLA commitments are met.
• Provide coaching, training, and growth opportunities for staff.
• Collaborate with business and technology leaders to drive initiatives.
• Interface with internal leaders, partners, vendors, and contractors to align priorities.
• Promote continuous improvement and shared ownership within the team.
• Enforce operational processes and technical standards per security and governance.

Skills

GenAI hands-on

Agentic AI

Communication

Problem solving

High-pressure poise

Self-development

Education

Bachelor’s or Associate degree or IT certification

Master’s degree

Tools

GenAI tools

Job description

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

This role works closely with the APAC Sr. Manager and field services leadership to shape and execute the end-user support strategy for IKC, aligning local operations with regional and enterprise priorities.

The principal Engineer leads IKC field services engineers and contractors, including oversight of the IKC Tech Hub, providing clear guidance, driving standards, and holding the team accountable to performance and SLA commitments. It ensures consistent and reliable end-user equipment support, covering break/fix, refresh programs, and overall device lifecycle management.

The Field Services L3 Principal Engineer in IKC, India is responsible for setting the technical direction for the site and ensuring a stable, secure environment that supports more than 1,300 employees. Works closely with internal leaders, external business partners, vendors, and contractors to keep priorities aligned and resolve broader site challenges. By building strong teamwork and shared ownership, this role ensures goals are delivered and the operation continues to run without disruption.

• Leads day to day activities for IKC, assigns resources to projects, leads Employees, contractors and vendors Coaches, mentors and supports others stretching beyond their comfort levels and trying new techniques that may enhance success
• Ensures staff have the skills and resources to get things done, provides staff with coaching, training, and opportunities for growth to improve their skills
• Collaborates with IKC business and technology leaders to drive strategic initiatives
• Provides overall technical leadership for the IKC site, setting standards and ensuring a stable, secure, and scalable end-user computing environment
• Leads IKC engineers, contractors, and the Tech Hub operation, driving accountability, performance, and alignment to SLA commitments
• Serve as the primary interface with internal leaders, external business partners, vendors, and contractors, aligning priorities and resolving operational or systemic issues
• Drive continuous improvement and promote shared ownership within the team, strengthening service performance, accountability, and delivery against key business goals
• Establish and enforce operational processes and technical standards, ensuring compliance with enterprise architecture, security, and governance requirements

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• A Bachelors or Associate degree or industry certification in an applicable IT field, or 8+ years of applicable IT experience
• Minimum of 8-10 years of IT experience
• Must be hands-on with Generative AI (GenAI) and Agentic AI, with demonstrated daily use of AI-powered tools to enhance productivity, automate workflows, and solve business problems.
• Strong verbal and written communication skills
• Ability to communicate solutions to both technical and non-technical audiences
• Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
• Strong level of poise in high pressure environments
• Active commitment to self-development
• Technical aptitude and ability to learn new technologies
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• IOS, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)

Travel Requirement:

• Selected candidate will need to travel 25%, to countries in APAC and USA.