Principal Cloud Network Engineer (AWS, SD-WAN)

Genesys; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Genesys is seeking a Senior Network Engineer to design and build the global cloud network that supports over 2 million active agents. This role demands expert-level AWS networking skills and the ability to mentor peers through hands-on collaboration.

The ideal candidate will have over 10 years of experience, a strong background in both AWS and Azure networking, and a commitment to automation-first practices. The position is based in Bengaluru, India, and offers a collaborative environment focused on innovation.

Qualifications

• 10+ years of network engineering experience with significant hands-on production ownership.
• Expert-level AWS cloud networking experience.
• Strong practical experience with Azure networking in enterprise environments.

Responsibilities

• Design and build global cloud network platform for customer-facing services.
• Evolve AWS networking foundation for mission-critical platforms.
• Mentor engineers and influence networking standards.

Skills

AWS networking experience

Azure networking

Terraform

Automation and scripting

Education

AWS Certified Advanced Networking – Specialty

Tools

Python

Job description

Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Key Responsibilities

• Design, build, automate and operate the global cloud and hybrid network platform that powers customer‑facing services used by over 2 million active agents worldwide.
• Own and evolve the AWS networking foundation that underpins mission‑critical, revenue‑impacting platforms, while also integrating Azure networking where required to support a multi‑cloud strategy.
• Author Terraform, write automation, debug live routing issues and improve reliability at scale in production environments spanning 20+ AWS regions.
• Lead by building, operating, and improving real systems that customers depend on every day, holding direct ownership of technical decisions and influencing global standards.
• Serve as a technical mentor and force multiplier, raising the bar for cloud networking and automation skills across the organization through hands‑on collaboration, pairing, and cross‑training.
• Design, implement, and operate large‑scale AWS network architectures, including VPC and subnet design, Transit Gateway, VPC peering, PrivateLink, load balancing, NAT, and routing strategies.
• Build and maintain highly available, low‑latency AWS networks across multiple regions and troubleshoot and resolve complex networking issues in production environments.
• Continuously optimize AWS network designs for scalability, security, and operational efficiency, and provide hands‑on guidance for Azure networking implementations to ensure interoperability and consistency.
• Implement and operate hybrid connectivity between on‑premises environments and AWS using Direct Connect, VPN, and BGP; integrate Azure networking components (VNets, gateways, peering, routing) into hybrid and multi‑cloud architectures.
• Own global routing behavior across on‑prem and cloud environments, including traffic engineering and failover.
• Support secure connectivity to SaaS platforms and global office locations.
• Build automation‑first network operations, designing self‑healing network workflows using telemetry, event‑driven automation, and intelligent remediation.
• Partner with Cloud and Platform teams to feed network telemetry into AI‑powered monitoring and analytics platforms; reduce incident volume and MTTR through predictive alerting, automated validation, and remediation.
• Replace repetitive operational tasks with automation, own global routing strategies across cloud and on‑prem environments, and lead the adoption of AI‑assisted networking and AIOps practices.
• Author and maintain Terraform code for all cloud networking components; build reusable, modular IaC patterns that enable consistent global deployments.
• Develop automation using Python, APIs, and CI/CD pipelines for provisioning, validation, and lifecycle management; enforce engineering best practices such as version control, peer reviews, testing, and safe change rollout.
• Treat network infrastructure as production software and collaborate on WAN and SD‑WAN integration strategies supporting cloud connectivity and global traffic optimization.
• Mentor senior and mid‑level engineers through hands‑on pairing, design walkthroughs, and code reviews; lead cross‑training efforts to upskill traditional network engineers in cloud, automation, and IaC.
• Share deep AWS networking expertise through documentation, workshops, and real‑world problem solving; lead by example—writing code, debugging incidents, and improving systems directly.
• Collaborate with Network Architecture and Cloud Platform teams to shape future‑state designs; translate architectural direction into working, production‑ready implementations.
• Influence standards and roadmaps through proven solutions, participate in global on‑call rotations and lead hands‑on response to high‑severity incidents, and perform deep root‑cause analysis to implement permanent automated fixes.
• Improve observability, documentation, and operational readiness across the network platform.

Required Qualifications

• 10+ years of network engineering experience with significant hands‑on production ownership.
• Expert‑level AWS cloud networking experience (design, build, operate).
• Strong practical experience with Azure networking in enterprise or hybrid environments.
• AWS Certified Advanced Networking – Specialty (required).
• Deep understanding of enterprise routing, BGP, and traffic engineering.
• Strong Terraform experience in production environments.
• Automation and scripting experience (Python preferred).
• Proven ability to mentor engineers through direct technical engagement.
• Ability to operate independently and make high‑impact architectural decisions.

Preferred Qualifications

• Experience operating global networks at SaaS or hyperscale environments.
• Familiarity with AIOps platforms or custom analytics pipelines.
• Experience with SD‑WAN and global traffic optimization strategies.
• Additional cloud certifications (Azure, Google Cloud).

Core Competencies

• Hands‑on principal‑level engineering depth.
• AWS networking authority with multi‑cloud execution.
• Automation‑first, software‑driven mindset.
• Mentorship through doing, not delegating.
• Ownership of outcomes, not just designs.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.