Principal Architect

Conversenow; Bengaluru; On-site; INR 25,00,000 - 35,00,000; Full time

Job summary

A leading AI technology company in Bengaluru is seeking a Principal Architect to define and oversee the architecture of its AI platform. This role involves architectural leadership, platform stewardship, and operational excellence in ensuring reliable and scalable voice AI services. The ideal candidate will possess strong technical leadership skills and a background in AI frameworks. Join us to influence and modernize our architecture, ensuring long-term efficiency and innovation.

Qualifications

• Proven experience in architectural leadership for cloud-native platforms.
• Strong understanding of AI-driven systems and architectures.
• Ability to lead and mentor high-performing engineering teams.

Responsibilities

• Define and drive evolution of ConverseNow’s platform architecture.
• Own the technical vision for the voice AI platform.
• Ensure performance benchmarking and system reliability.

Skills

Technical leadership

Cloud-native architecture

AI frameworks

Distributed systems

Mentoring

Job description

As Principal Architect, you will be responsible for defining, evolving, and governing the overall architecture of ConverseNow's AI platform spanning infrastructure, data systems, APIs, and production services that power millions of voice and text interactions every month

• You’ll be both a hands‑on technical leader and a strategic systems thinker responsible for evolving the architecture that powers our AI‑driven ordering ecosystem
• Your mandate: ensure reliability, scalability, and cost efficiency as we transition from high‑growth to profitable and sustainable scale
• The existing ConverseNow platform utilises a wide variety of technologies at the heart of which lies advanced AI frameworks, models and our patented algorithms
• This role is ideal for a senior technologist who thrives on solving complex distributed‑system challenges, guiding architectural transformation, and mentoring high‑performing teams toward long‑term stability and innovation

What You’ll Do Here:

1. Architectural Leadership: Define and drive the evolution of ConverseNow’s cloud‑native platform architecture, balancing innovation with long‑term maintainability and cost efficiency.
2. Platform Stewardship: Own the end‑to‑end technical vision for ConverseNow’s voice AI platform ensuring architectural consistency, security, and scalability across services and deployments.
3. Operational Excellence: Champion performance benchmarking, cloud cost optimization, and system reliability as key levers for profitability and customer trust.
4. Infrastructure & Scale: Lead initiatives for infrastructure optimization, observability, and performance tuning ensuring reliability at scale across voice, data, and ML services.
5. Platform Modernization: Evaluate and implement architectural patterns that enable modularity, resilience, and faster experimentation (e.g., event‑driven, microservices, serverless, or hybrid models). Adapting to new technologies, platforms and technical operations using modern tools.
6. Technical Governance: Establish standards for code quality, system design reviews, and architectural documentation across all engineering teams.
7. Cross‑Functional Collaboration: Partner closely with AI/ML, product, and customer delivery teams to translate business goals into technical strategy.
8. Mentorship & Influence: Coach senior engineers and tech leads; foster an engineering culture of ownership, rigor, and operational excellence.
9. Financially‑Aware Architecture: Design for long‑term efficiency optimizing infrastructure, cloud spend, and scalability to support the company’s profitability goals.