Principal Analyst - AI Portfolio

svb; Bengaluru; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) is seeking a Principal Analyst - AI Portfolio in Bengaluru to own AI use cases end-to-end, from intake through production. You will drive solution design, validation, and governance across a global delivery model, delivering measurable business outcomes.

The role requires 10+ years in AI/analytics with leadership experience and strong stakeholder engagement. Hybrid work arrangement in a banking context emphasizes responsible AI adoption.

Qualifications

• Bachelor's Degree and 10+ years of experience in data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery.

Responsibilities

• Own and drive the AI use case portfolio for a dedicated business domain from intake through production with strong execution and measurable outcomes.
• Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring.
• Serve as embedded AI lead within the delivery pod, directing offshore data science resources as needed.
• Define and implement a structured value measurement framework for AI use cases; quantify ROI and educate stakeholders on true AI cost/value.
• Ensure AI solutions adhere to governance standards by embedding controls and risk management.
• Independently redesign current-state processes using AI/GenAI to improve efficiency and decision-making.

Skills

AI portfolio ownership

Executive stakeholder mgmt

GenAI/AI delivery

End-to-end AI product delivery

Education

Bachelor's Degree

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Value Proposition

The Principal Analyst - AI Portfolio is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. This is an accountable individual contributor role suited for a go-getter who thrives in ambiguity, operates with a consulting mindset, and can shepherd AI solutions through delivery.

Job Details

Position Title: Principal Analyst - AI Portfolio
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore

About the Team

The Enterprise AI Transformation team partners with business, technology, and risk stakeholders to identify high-value AI opportunities and deliver scalable, compliant AI solutions. The team drives end-to-end AI adoption, leveraging GenAI and advanced analytics to transform business processes and create measurable business outcomes

Impact

This role directly influences the bank's AI transformation journey by reimagining business processes, accelerating automation, and delivering AI-powered solutions that improve efficiency, decision-making, and customer outcomes. Success in this role creates tangible business value while advancing responsible AI adoption across the enterprise.

Key Deliverables

• AI Portfolio Ownership
  Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.
• Solution Delivery
  Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring. Serve as the embedded AI lead within the delivery pod, either directly contributing as a pseudo data scientist or managing and directing offshore data science resources.
• Value Measurement and ROI Management
  Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.
• AI Governance
  Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes.
• Business Process Reimagination Using AI
  Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making.
• AI Solutioning and Target State Design
  Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Must be able to structure vague, open-ended problem statements into well-formed AI solutions independently.

Skills and Qualifications

Bachelor's Degree and 10+ years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery.

Preferred Qualifications

• Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization
• Strong executive stakeholder management experience, including interaction with senior leaders, business executives, and cross-functional leadership teams
• Technology consulting experience at firms such as Deloitte, EY, KPMG, PwC, McKinsey, BCG, Bain, or similar organizations
• Hands-on experience working with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions
• Demonstrated ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders
• Experience managing portfolios consisting