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Mcaeducation4all; Gurugram District; Remote; INR 420,000 - 620,000; Full time

Job summary

American Express is hiring an Operations Team Care Professional to support and manage the life of Amex Savings and/or CD accounts from application to closing. You will be the face of the brand, solving problems and building relationships with customers while handling account-related tasks.

The role emphasizes strong customer service, attention to detail, and proficient use of MS Office tools to update records and process applications.

Qualifications

• Customer first focus and problem solving.
• Experience in customer service with listening and relationship building.
• Proficient with Microsoft Office and internet research.
• Excellent written and verbal communication.
• Attention to detail and problem identification.
• Good judgment in decision making.

Responsibilities

• Provide support and handle the life cycle of Amex Savings and/or CD account from application to closing.
• Represent the American Express Brand; be a problem solver and relationship builder.
• Manage the customer relationship with the bank by updating addresses and processing applications.

Skills

Customer service

Active listening

Relationship building

Microsoft Office

Internet research

Written communication

Detail orientation

Decision making

Job description

American Express Co (Amex) isa provider of card products and travel-related services. It offers a range of credit cards, charge cards, and other payment and financing solutions to individuals, small and middle businesses, and corporates.

American Express Businesses

Card Issuing

American Express offers a variety of card products to consumers and businesses. Its card products offer rewards, benefits, and experiences to attract new customers. For example, cardholders can earn cash-back and loyalty rewards, access airport lounges, and receive travel insurance coverage depending on the card.

Businesses work with American Express to establish a merchant account and begin accepting Amex credit cards. In addition to working with businesses, American Express also partners with other acquiring companies and payment aggregators to make its cards accessible.

Card Network

American Express partners with other banks and financial institutions licensing the brand to offer its own credit cards. For example, its partners in more than 103 countries can launch credits to accept payments in their local currency. 2

Strategic Partnerships

American Express works with various partners to provide additional benefits and services. Through its partnerships, American Express improves customer reach and provides value to cardholders through co-branded credit card offerings, expanded options for redeeming rewards, or additional credit card perks. Current partnerships include: 2

• Hilton
• British Airways
• Amazon
• PayPal

Types of American Express Cards

American Express issues personal, business, and corporate credit and charge cards in the following broad categories.

Cash Back

Purchases on American Express cash-back consumer credit cards earn between 1% to 6%. Cash rewards can be redeemed as a statement credit. Higher-earning rewards cards come with an annual fee.

Travel

Travel credit and charge cards earn rewards that can be redeemed for travel, flights, and hotel stays. Co-branded travel credit cards, such as airline and hotel rewards cards, earn rewards in the brand’s loyalty program. For example, purchases on Delta SkyMiles American Express cards earn miles that cardholders can use toward Delta flights and upgrades. American Express travel credit card annual fees can be as high as $695, with higher-fee cards offering more rewards and perks and more benefits for travelers

Business

American Express offers 14 credit and charge cards for businesses ranging from startups to large corporations. Business card options include cash-back, travel, hotel and airline cards, and co-branded business cards with Lowe’s and Amazon.com.

Job Description

Amex Savings is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Amex Savings and/or CD account from application to closing.

How will you make an impact in this role?

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications.

Minimum Qualifications

• Customer First focus = Easy, Recognize Solve
• Customer service experience with exceptional listening and relationship building skills
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
• Strong written and verbal communication
• Attention to detail with ability to quickly identify problems and suggest sound resolutions
• Ability to use good judgment in decision making