Presales Associate

Livspace; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Livspace is looking for candidates in Bengaluru to make outbound calls, identify customer needs, and upsell services. The role requires managing call documentation in a CRM while meeting targets. Successful candidates will understand Livspace services to qualify potential customers effectively.

Qualifications

• Minimum 12th pass qualification required.

Responsibilities

• Make outgoing calls to schedule leads for sales.
• Identify customer needs and provide solutions.
• Upsell services when opportunities arise.
• Follow up with potential customers.
• Manage a large volume of outbound calls.
• Document call information in the CRM.
• Meet qualitative and quantitative targets.
• Know Livspace services to qualify customers.

Education

12th Pass

Job description

Qualification- Min 12th Pass

JOB DESCRIPTION

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.