Premier Customer Care Representative

FedEx; Mumbai; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

FedEx in Mumbai seeks a Premier Customer Care specialist to support dedicated account desks and high‑value customers, handling solution logistics, tracking, case management, and proactive reporting.

The role emphasizes analytical, planning and presentation skills with cross‑department collaboration to improve processes and outcomes. FedEx promotes a people‑first culture and equal opportunity employment.

Qualifications

• Analytical thinking and problem solving are essential.
• Ability to plan and organize tasks across multiple processes.
• Strong presentation and communication skills for cross‑functional teams.

Responsabilités

• Support dedicated account desk and sales solutions processes for high‑value customers.
• Execute solution logistics, tracking and monitoring, including proactive reporting and prevention.
• Manage relationships and resolve issues; onboard basic processes and bookings.
• Generate customized reports and provide insight across departments.

Connaissances

Analytical skills

Decision making

Planning

Presentation skills

Problem solving

Description du poste

Job Description

Grade: PC6

Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro-active Notification; Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Analytical Skills;Judgement & Decision Making Skills;Planning & Organizing Skills;Presentation Skills;Problem Solving Skills,

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.