PRACTICE DELIVERY LEAD L1

Wipro Technologies; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wipro Limited in India seeks a senior Practice Head to lead the ENUC BPS practice, owning revenue growth, solutioning, presales and transformation across utilities and related sectors. The role demands 18+ years of experience, with location flexibility across BPS locations, and a focus on GenAI and intelligent automation.

Strong leadership and cross-functional collaboration are essential. Based in India, the role targets Pune or Gurugram as preferred locations, with a track record of delivering

Qualifications

• Bachelor’s degree in engineering, business administration, technology, operations management or equivalent industry experience.
• Relevant certifications in AI, digital transformation, consulting, programme management, process excellence or cloud technologies are desirable.

Responsibilities

• Practice Growth and Revenue Leadership
• BPS/BPO Solutioning and Presales
• AI-led and Agentic Transformation
• Industry-led Operations Transformation
• Offerings, Alliances and Market Positioning
• Practice and Talent Leadership

Education

Bachelor's degree in engineering, business administration, technology, operations management or equivalent industry experience

Job description

City: Chennai, Gurugram, Kolkata, New Delhi, Pune

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: Practice Head - ENUC (Presales & Solutions role)

Location: Any Wipro BPS location (Preferably Pune or Gurugram)

Experience: 18+ years

Grade: D1| AVP

Education

Bachelor’s degree in engineering, business administration, technology, operations management or equivalent industry experience.

Relevant certifications in AI, digital transformation, consulting, programme management, process excellence or cloud technologies are desirable.

We are seeking a senior, entrepreneurial Practice Head to lead and accelerate the growth of the ENUC Business Process Services practice. The role will own revenue growth, market development, solutioning, presales, transformation and practice capability across Energy, Natural Resources, Utilities, Construction and adjacent sectors.

The leader will combine deep industry knowledge with BPS/BPO expertise to originate, shape and win complex managed services and transformation engagements. The role will mobilise cross-functional capabilities across Consulting, Operations, Digital, Data, AI and partner ecosystems to deliver measurable client outcomes through process transformation, GenAI, Agentic AI and intelligent automation.

Key Accountabilities:

1. Practice Growth and Revenue Leadership

Define and execute the ENUC BPS growth strategy across existing accounts, priority prospects and global markets.

Own practice-level pipeline creation, opportunity qualification, deal conversion, bookings and revenue growth.

Partner with account and sales leaders to develop account expansion plans, whitespace strategies and proactive propositions.

Build senior relationships with client executives and position the practice as a business transformation and operations partner.

Drive growth through a balanced portfolio of large deals, account mining, repeatable offerings and partner-led opportunities.

2. BPS/BPO Solutioning and Presales

Lead solution strategy and design for complex, multi-tower BPS/BPO, managed services and transformation opportunities.

Orchestrate domain, consulting, delivery, technology, AI, commercial and transition teams through the pursuit lifecycle.

Design target operating models covering people, process, technology, governance, location, controls and service management.

Create compelling value propositions, transformation roadmaps, business cases, pricing constructs and executive narratives.

Lead client workshops, solution presentations, due diligence, proposal defence and senior-level deal governance.

3. AI-led and Agentic Transformation

Define the AI and Agentic AI agenda for ENUC business operations, with clear use cases, value pools and adoption pathways.

Build solutions that combine process redesign, GenAI, intelligent automation, process intelligence, analytics and human-in-the-loop controls.

Develop agentic operating models for areas such as customer operations, case management, service desk, field support, revenue operations, procurement and back-office services.

Convert emerging technologies into practical, secure and scalable BPS propositions with measurable productivity, experience, revenue and risk outcomes.

Create reusable assets, accelerators, demonstrations and reference architectures in partnership with internal and external ecosystems.

4. Industry-led Operations Transformation

Shape industry-specific transformation propositions across utilities, energy, oil and gas, facilities management, property operations, infrastructure and construction services.

Apply domain expertise to customer operations, meter-to-cash, field service support, asset and work management support, facilities helpdesk, property operations, supply chain, procurement and back-office processes.

Design global delivery, shared services, GBS, captive transformation, vendor consolidation and managed operations models.

Drive service delivery innovation that improves cost, quality, control, customer experience, agility and business outcomes.

5. Offerings, Alliances and Market Positioning

Build and industrialise differentiated ENUC BPS offerings, solution playbooks, commercial models and go-to-market campaigns.

Develop joint propositions with cloud, AI, automation, process intelligence and industry-technology partners.

Create relevant points of view, case studies, analyst content and executive-level thought leadership.

Represent the practice in client forums, industry events, advisory discussions and analyst engagements.

6. Practice and Talent Leadership

Build a high-performing team of industry consultants, solution architects, presales professionals and domain specialists.

Define capability priorities and drive structured learning across ENUC, BPS, transformation, consulting, AI and solutioning.

Mentor future leaders, build succession depth and create deployable pools for strategic pursuits and client engagements.

Promote a culture of client centricity, commercial ownership, innovation, collaboration and disciplined execution.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.