Power Platform Support Analyst (Hybrid)

Kaplan, Inc.; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Kaplan, Inc. in Bengaluru, India, is seeking two Power Platform Support Analysts to join its IT team in a hybrid role.

You will troubleshoot Power Apps, Power Automate, and Power BI, support citizen developers, and help maintain the CoE toolkit across the organization. This position requires hands-on experience with Power Platform, Dataverse, connectors, and administration, plus strong communication in English.

Qualifications

• Hands-on experience with Microsoft Power Platform and related analytics tools.
• Understanding of Dataverse, connectors, and administration.
• Strong troubleshooting and user support experience.
• Able to explain technical concepts clearly to non-technical users.

Responsibilities

• Support and troubleshoot Power Apps, Power Automate, and Power BI users.
• Guide citizen developers with best practices, data connections, and environment usage.
• Operate and maintain the Power Platform CoE toolkit and governance.
• Maintain up-to-date support documentation and FAQs.
• Monitor environments for governance and data policy compliance.
• Collaborate with UK-based team members across time zones.
• Stay updated with Power Platform updates and AI features.
• Deliver short training sessions to help citizen developers build compliant apps.

Skills

Power Apps

Power Automate

Power BI

Dataverse

Administration

Troubleshooting

English fluency

Tools

Power Platform CoE Starter Kit

Azure AD

Job description

Job Title Power Platform Support Analyst (Hybrid) Job Description

Who We Are

As part of Kaplan Inc., a US-owned business, we pride ourselves on delivering high-quality education and excellent student support. Our teams work globally to provide immersive learning experiences, supported by cutting-edge technology and a commitment to innovation.

The Role

Kaplan International is a world-leading education business providing English courses and university preparation programs for international students. We are seeking two Power Platform Support Analysts to join our IT team in Bengaluru. These roles will support our global citizen developer community, helping them troubleshoot issues, operate and enhance the Power Platform Centre of Excellence (CoE) toolkit, and ensure smooth operation of Power Platform solutions across the organization.

Key Responsibilities

• Support and Troubleshooting: Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues.


• Citizen Developer Enablement: Assist and guide citizen developers with best practices, data connections, and environment usage.


• CoE Administration: Operate and maintain the Power Platform CoE toolkit, ensuring accurate inventory, usage analytics, and compliance.


• Documentation: Maintain up-to-date support documentation, FAQs, and knowledge base articles.


• Governance and Compliance: Monitor environments and applications for adherence to platform governance and data policies.


• Remote Collaboration: Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones.


• Continuous Improvement: Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions.


• Training and Guidance: Deliver short training sessions or office hours to help citizen developers build compliant, maintainable apps.

Required Skills and Experience

• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).


• Understanding of Dataverse, connectors, and Power Platform administration.


• Strong troubleshooting and user support experience.


• Ability to communicate technical concepts clearly to non-technical users.


• Fluency in English (spoken and written).

Desirable Skills

• Experience using or maintaining the Power Platform CoE Starter Kit.


• Familiarity with Azure AD, permissions management, and licensing models.


• Microsoft Power Platform Fundamentals (PL-900) certification.

Location

Bangalore, KA, India

Employee Type

Employee

Employee Job Functional Area

IT Operations

Business Unit

00092 Kaplan Health

Diversity & Inclusion Statement

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records.

Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries.

We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world.

Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC).

Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science.

We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes).

Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their professional journeys.

Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing.

The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep.

Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India.

Learn more about our culture here.