Positions: Client Operations-Delivery Analyst (Evergreen Req)

IPG Mediabrand; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

A global marketing solutions company is seeking a Client Operations-Delivery Analyst to manage client campaigns and data delivery. The role requires strong communication skills, an understanding of marketing data products, and the ability to troubleshoot and enhance campaign processes. Candidates should have experience in client relationships and campaign execution, contributing to seamless marketing efforts. Join a diverse team dedicated to inclusion and community impact in the dynamic marketing industry.

Qualifications

• Strong understanding of data products and multi-channel marketing capabilities.
• Experience in handling client relationships and campaign execution.
• Ability to analyze and troubleshoot data processes.

Responsibilities

• Serve as point-of-contact for clients on business solutions.
• Execute complex campaigns and ensure compliance with service level agreements.
• Perform post-production audits and provide issue resolution.
• Develop, maintain and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
• Ensure compliance with established procedures, project requirements, and service level agreements through audits
• Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
• Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
• Responsible for application administration (extraction). Identify, recommend and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
• Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom team

Skills

Client communication skills

Campaign management

Data analysis

Issue resolution

Job description

Client Operations-Delivery Analyst (Evergreen Req)

Location: Pune, Maharashtra, India |

Location: Pune, Maharashtra, India | Agency: Global Capability Centers - India Ref#: 17309 | Type of Contract: Regular

Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix , Kinesso , MAGNA , Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com .

Position Summary

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-tomarket data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and elevate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.

Responsibilities

• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
• Audit post-production changes to ensure service level agreement compliance
• Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
• Develop, maintain and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
• Ensure compliance with established procedures, project requirements, and service level agreements through audits
• Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
• Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
• Responsible for application administration (extraction). Identify, recommend and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
• Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom team

We See You

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix , Kinesso , MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com .