Portfolio Manager - Branch

Standard Chartered Bank; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Standard Chartered Bank is seeking a dynamic Branch Sales Leader in Delhi to motivate a front-office team, drive sales and service targets, and implement cross-sell initiatives. The role emphasizes customer focus, risk awareness, and effective people management within a busy branch environment.

You will oversee processes, governance, and customer experience while supporting new product launches and ensuring adherence to bank policies.

Qualifications

• Understanding of bank products and cross-sell strategies.
• Experience managing front-office sales teams in a branch.
• Ability to drive customer acquisition and retention programs.

Responsibilities

• Motivate and guide front-office staff to beat sales/service targets.
• Drive cross-sell programs for deposits, loans, cards and insurance.
• Manage branch processes, ensure service quality and audit readiness.
• Lead talent development and retention within the team.
• Ensure regulatory compliance and risk controls across operations.

Skills

Product/Market knowledge

Communication/Presentation Skills

Relationship Management

Education

MS Office proficiency

Banking knowledge

Leadership skills

Strong communication skills

Customer orientation

Sales focus

Job description

Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

Key Responsibilities

• Business Sales and Financial Targets
  • Liability products [Current /Savings /Term deposits] & Lockers
  • Investment services & Insurance
  • SME, Cards & Asset Accounts
  • Implement cross-sell programs for mortgage, cards and third party products and improve product per customer
  • Provide support for new product launches, and champion new sales initiatives
  • Devise and implement a customer acquisition and retention program
  • Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking
  • Ensure adherence to cost control measures
  • Managing the lobby of the branch, maintaining an ambience that would put customers at ease
  • The Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the time.
• ProcessesCustomer Service
  • Ensure all branch processes are followed as per laid down guidelines
  • Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below benchmark
  • Achieve good SQ audit ratings
  • Ensure PFM productivity is at optimum levels
• People & TalentPeople Management
  • Ensure branch staff work as a motivated and top performing sales and service team
  • Achieve high employee satisfaction and retention of good performers
  • Identify and address training needs of staff on an on-going basis
• Risk ManagementOthers
  • MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual
  • Ensure the candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention.
  • The Candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
  • Ownership of the Archival portfolio for the department / business.
  • Liaising with the external vendors and ensure Archival and Retrieval is carried out in a manner as stated in the policy document without exception.
  • Provide inputs to National Archival Manager on regular basis on status of Archival for each department / business.
  • Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.
  • Perform regular KCS checks
  • Ensure that the vendors always meet the TAT with regard to retrieval.
  • Premises management in areas of merchandising, housekeeping as well as store management as an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:
• Health and Safety
  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
  • Co-operate with Management to support and promote Health and safety in the workplace
  • Ensure that your actions do not put others at risk
  • Work in a healthy and safe manner
  • Encourage others to work in a healthy and safe manner
  • Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace
  • As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:
• Health and Safety responsibilities
  • Your employees are adequately trained and supervised to perform their tasks in a safe manner.
  • Your employees are free to raise any Health and safety issues and these issues are addressed appropriately.
  • The contractors working in your area or for you are working in a safe & healthy manner.
• Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Product/Market knowledge
• Communication/Presentation Skills
• Relationship Management

Qualifications

• Education:
  • Good in Systems/ Microsoft Office
  • At least 5-8 years of overall experience
  • Banking knowledge
  • Leadership skills
  • Strong Communication Skills
  • Customer Orientation
  • Sales Focus
• Licenses: IRDA & AMFI Certified

About Standard Chartered

We’re a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

Visit our careers website to learn more about us: www.sc.com/careers.

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.