Portfolio Manager - Branch

Standard Chartered India; Delhi; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working options (home/office)

Wellbeing and development programs

Global exposure

Job summary

Standard Chartered invites an experienced sales and service leader to drive branch performance in a dynamic banking environment. You will guide front-office staff to achieve and exceed portfolio targets, while prioritising customer experience and regulatory compliance.

You will oversee cross-sell initiatives, manage key product lines and support new launches, with a focus on retention and improving service quality across the branch.

Qualifications

• Graduate or postgraduate degree required.
• 5–8 years of overall experience in banking or frontline roles.
• Strong leadership, communication and customer-focus skills.
• Experience in sales targets, cross-selling and product knowledge.

Responsibilities

• Lead front-office team to achieve branch sales and service targets.
• Maximise liability products, investments, SME, cards and deposits through cross-sell programs.
• Support new product launches and drive customer acquisition and retention.
• Maintain branch processes, audit readiness and policy compliance.
• Ensure health and safety, premises management, and vendor liaison within policy.

Skills

Leadership skills

Strong communication skills

Customer orientation

Sales focus

Education

Graduate/ Post Graduate

Tools

Microsoft Office

Job description

Job Summary

Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

Key Responsibilities

Sales & Financial Targets

• Maximise sales performance to achieve portfolio and revenue targets of the branch through:
• Liability products [Current /Savings /Term deposits] & Lockers
• Investment services & Insurance
• SME, Cards & Asset Accounts
• Implement cross-sell programs for mortgage, cards and third party products and improve product per customer
• Provide support for new product launches, and champion new sales initiatives
• Devise and implement a customer acquisition and retention program
• Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking
• Ensure adherence to cost control measures
• Managing the lobby of the branch, maintaining an ambience that would put customers at ease
• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

Customer Service

• Ensure all branch processes are followed as per laid down guidelines
• Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below bench-mark
• Achieve good SQ audit ratings
• Ensure PFM productivity is at optimum levels

People Management

• Ensure branch staff work as a motivated and top performing sales and service team
• Achieve high employee satisfaction and retention of good performers
• Identify and address training needs of staff on an on-going basis

Others

• MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
• Ownership of the Archival portfolio for the department / business.
• Liaising with the external vendors and ensure Archival and Retrieval is carried out in a manner as stated in the policy document without exception.
• Provide inputs to National Archival Manager on regular basis on status of Archival for each department / business.
• Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.
• Perform regular KCS checks
• Ensure that the vendors meet the TAT at all times with regard to retrieval.
• Premises management in areas of merchandising, housekeeping as well as store management as an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace
• As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:
• Your employees are adequately trained and supervised to perform their tasks in a safe manner.
• Your employees are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

Skills And Experience

Good in Systems/ Microsoft Office

• At least 5-8 years of overall experience

Banking knowledge

• Leadership skills
• Strong Communication Skills
• Customer Orientation
• Sales Focus

Qualifications

• Graduate/ Post Graduate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.