Policy Specialist

Google; Gurugram District; Vor Ort; INR 1.800.000 - 3.600.000; Vollzeit

Zusammenfassung

Google is seeking a policy operations professional to influence product and policy enforcement, collaborating with Trust & Safety, APAS, and gTech teams to deliver scalable, customer-focused solutions. You will bridge Product launches with customer migrations, ensuring high-quality service and effective communications across stakeholders.

You will lead cross-functional initiatives, drive operational readiness for policy launches, and rely on data-driven analytics to optimize outcomes for

Qualifikationen

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in operational workflows or a customer-facing role.
• Experience in managing complex multi-stakeholder engagements.
• Experience in process and workflow design and data driven decision making.
• Deep understanding of troubleshooting and customer support.
• Knowledge of Google Ads and advertising solutions.
• Ability to conduct analytics, develop dashboards, and make data-driven decisions.
• Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.

Aufgaben

• Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
• Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety.
• Identify model improvement opportunities for increased accuracy and precision by working with APaS.
• Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.

Kenntnisse

Operational workflows

Stakeholder management

Data-driven decision making

Troubleshooting

Google Ads knowledge

Analytics and dashboards

Problem solving

Ausbildung

Bachelor’s degree or equivalent practical experience

Jobbeschreibung

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in operational workflows or a customer-facing role.

Preferred qualifications:

• Experience in managing complex multi-stakeholder engagements.
• Experience in process and workflow design and data driven decision making.
• Deep understanding of troubleshooting and customer support.
• Knowledge of Google Ads and advertising solutions.
• Ability to conduct analytics, develop dashboards, and make data-driven decisions.
• Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. In this role, you will deliver quality, scale, and efficiency to how Google commercializes its ad products. You will be the liaison between Product and gTech services where needed, and will be responsible for ensuring that Product launches and customer-facing migrations are seamlessly executed.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video .

Responsibilities

• Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
• Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety.
• Identify model improvement opportunities for increased accuracy and precision by working with APaS.
• Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .