Platform Support Engineer

LIFESIGHT TECHNOLOGIES PRIVATE LIMITED; Karnataka; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Daily breakfast

Friday team lunch

Fun O'Clock Fridays

Unlimited coffee, tea & snacks

Job summary

LIFESIGHT TECHNOLOGIES PRIVATE LIMITED is seeking a Platform Support Engineer in India, Karnataka. In this role, you will provide advanced technical assistance for the Lifesight platform, collaborating with technical leads and product managers to resolve issues.

You should have over 3 years of experience in technical support and strong troubleshooting skills, primarily in Linux environments. The company offers competitive pay, health insurance, and fun workplace benefits.

Qualifications

• 3+ years in Technical Support or Engineering Roles.
• Strong troubleshooting skills across Linux environments.
• Basic scripting skills in Python or similar.

Responsibilities

• Collaborate with engineering team and product managers to understand needs.
• Probe and solve technical issues for customers.
• Participate in critical incident response.

Skills

Technical Support

Troubleshooting in Linux

Python scripting

SQL knowledge

REST APIs familiarity

Job description

Lifesight is a fast growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia and the UK.

Our mission is to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth.

Position Overview

At Lifesight, we rely on insightful data to power our systems and solutions. As a Platform Support Engineer, you will be a key member of our engineering team, providing advanced technical assistance for the Lifesight platform.

You’ll work directly with Tech leads, Marketing Science and Implementation team along with Product managers to resolve platform issues, while contributing to continuous improvement initiatives. This role is ideal for someone who thrives in a collaborative, fast-paced environment and values both technical depth and human connection.

Objectives of this role

• Collaborate with the engineering team, developers and product managers to develop an understanding of needs.
• Probe, replicate and solve customers’ technical issues at NI office or onsite at customer location
• Participate in critical incident response and post-mortem analysis.
• Contribute to operational excellence through process refinement and proactive trend identification.
• Proactive Communication: You anticipate needs, share updates transparently, and ...

Who You Are

• 3+ years in Technical Support or Engineering Roles
• Strong troubleshooting skills across Linux environments and cloud platforms.
• Basic scripting skills in Python or a similar language.
• Good knowledge of SQL to perform data analysis
• Familiarity with REST APIs, log analysis, and performance monitoring.

Here’s what you can expect

Early impact – Help shape the tech stack and build products from the ground up.

Agile culture – Small teams, zero bureaucracy.

Great benefits – Competitive pay, health insurance, daily breakfast, Friday team lunch, Fun O’Clock Fridays, and unlimited coffee, tea & snacks.