Platform Product Owner-AI Enablement & Vendor Experience

Maersk; Mumbai; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

Maersk is seeking a Platform Product Owner-AI Enablement to drive agentic AI across the platform. You will identify use cases, ensure data foundations, and coordinate with architects and engineering managers to bring AI agents into production.

You will prototype with Claude Code, Copilot, and other AI frameworks, acting as a hands-on builder rather than a mere writer. Responsibilities include defining data requirements, building pipelines, and co-owning the technical design of AI agents, from

Qualifications

• Experience in product ownership, business analysis, or process improvement within a procurement, supply chain, or operations environment.
• Hands-on daily use of AI tools (Claude, Copilot, ChatGPT or equivalent) to solve real work problems.
• Working proficiency in Python and SQL, sufficient to prototype and iterate on agent code, not just specify it.
• Comfortable reading datasets, writing basic SQL, and assessing quality without needing to be a data engineer.

Responsibilities

• Identify and size AI opportunities across enterprise workflows.
• Define data requirements and own Data Catalogue entries as a gate before POC or build.
• Co-own AI agent design with architects and engineering managers; define APIs and data flows.
• Design and build RAG pipelines, multi-agent workflows, and orchestration logic.
• Fine-tune prompts and evaluate outputs across LLMs for business scenarios.
• Deploy AI solutions on cloud platforms with governance and responsible AI practices.
• Track KPIs and report value realization to leadership.

Skills

Product ownership

AI tool usage

Python

SQL

Tools

Databricks

Snowflake

Spark

LangChain

LangGraph

LlamaIndex

AutoGen

Job description

About Us:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Role Purpose:

As Platform Product Owner-AI Enablement, you will drive the delivery of agentic AI across the platform — from identifying use cases and ensuring data foundations are in place, through to building, launching, and tracking the value they create. You will translate process pain points into well‑scoped AI opportunities, ensure data is catalogued and production‑ready before any agent is built, and coordinate with enterprise architects and engineering managers to bring agents into production. You will use tools such as Claude Code, Microsoft Copilot, and modern AI orchestration frameworks to prototype and build AI agents directly — operating as a hands‑on builder, not only a specification writer.

Core Accountabilities:

1. AI Use Case Development & Pipeline
   • Partner with use case owners and Global Process Leads to identify, qualify, and size AI opportunities across enterprise workflows.
   • Maintain a sequenced AI use case pipeline aligned to the AI Transformation roadmap and OP priorities.
2. Data & Catalogue Enablement
   • Define data requirements (sources, fields, quality thresholds) needed for each agent to function reliably, and own Data Catalogue entries as a mandatory gate before POC or build.
   • Build and maintain semantic search and retrieval layers (vector databases, embedding pipelines) to support agent grounding.
3. Technical Delivery & Hands‑On AI Development
   • Co‑own technical design of AI agents with architects and engineering managers; define APIs, data flows, and integration patterns.
   • Design and build RAG pipelines, multi‑agent workflows, and orchestration logic using frameworks such as LangChain, LangGraph, LlamaIndex, or AutoGen.
   • Fine‑tune prompts and evaluate outputs across LLMs (GPT, Claude, Gemini, or open‑source models) for business scenarios.
   • Deploy AI solutions on cloud platforms (Azure, AWS, or GCP), applying responsible AI and governance practices throughout.
4. Adoption & Value Tracking
   • Own business readiness for each launch (stakeholder alignment, training, communication) and mitigate adoption risks early.
   • Define and track business KPIs (e.g. hours saved, error reduction) and technical KPIs (e.g. accuracy, latency) per agent, reporting value realisation to the Head of AI Enablement.

Skills & Experience Required:

• Experience in product ownership, business analysis, or process improvement within a procurement, supply chain, or operations environment.
• Demonstrable hands‑on daily use of AI tools (Claude, Copilot, ChatGPT or equivalent) to solve real work problems.
• Working proficiency in Python and SQL, sufficient to prototype and iterate on agent code, not just specify it.
• Comfortable reading datasets, writing basic SQL, and assessing quality without needing to be a data engineer.

Preferred:

• Deeper agentic AI experience (multi‑agent systems, tool use, prompt engineering) with at least a working prototype built.
• Experience with Databricks, Snowflake, Spark, or similar data platforms, and deploying AI workloads on major cloud providers.
• Hands‑on experience with at least one AI orchestration framework (LangChain, LangGraph, LlamaIndex, or AutoGen) and practical understanding of RAG, embeddings, and vector databases.
• Familiarity with data catalog/lineage concepts, MCP (Model Context Protocol), or transformation/platform product roles in a large matrixed organisation.
• Experience with procurement processes and platforms (e.g. Source‑to‑Contract, Procure‑to‑Pay, or vendor management systems).

Equal Opportunity Statement:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company Overview:

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.