Platform Management and Operations, Associate

JPMorgan Chase & Co.; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

JPMorganChase is seeking an Associate for Platform Management and Operations to maintain data quality for client-facing deliverables and oversee daily operations across reporting and model management.

The role collaborates with Technology, Product Management, and Operations to evolve the platform, manage risks, and deliver actionable insights through BI dashboards. Strong SQL, data analysis, and communication skills are essential.

Qualifications

• Formal training or certification in data analytics concepts.
• Experience building processes and managing cross-functional projects in wealth management/financial services.
• Strong data analysis and ability to derive actionable insights.
• Proficient in SQL for querying and data manipulation.
• Excellent written and verbal communication across technical and non-technical stakeholders.
• Organizational skills with ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Own day-to-day Platform operational tasks (model management, performance reports, tracking reviews) ensuring accuracy and timely delivery.
• Maintain a strong control environment with audit-ready records and governance artifacts.
• Build and maintain dashboards and BI metrics to track trends, SLA performance, and risks.
• Identify bottlenecks in BAU workflows and propose improvements; translate needs to clear requirements.
• Resolve inquiries by coordinating stakeholders and driving root-cause analysis for issue reduction.
• Surface operational risks and coordinate remediation with Product and Operations teams.
• Coordinate with Product Owner, Tech, Trade Ops, and client-facing teams to align priorities and delivery.
• Lead ad hoc initiatives and provide cross-training for continuity.

Skills

Data analytics

BI tools

SQL

Communication

Cross-functional collaboration

Problem solving

Change management

Stakeholder management

Education

Data analytics certification

Tools

Tableau

Power BI

Excel

Job description

Platform Management and Operations, Associate

Job Information

• Job Identification 210767660
• Job Category Business Support
• Business Unit Asset & Wealth Management
• Locations Prima Bay Tower A Lower & Upper Basement (Part) Ground floor, 1st to 10th floor Near L&T Gate no 5, Saki Vihar Road, Mumbai, IN-MH, 400072, IN
• Job Schedule Full time
• Job Shift Mid-Day

Job Description

We have an exciting opportunity for you to work in a fast-paced, dynamic environment, playing a critical role in maintaining the data quality of client-facing deliverables.

As an Investor Support- Platform and Data Management Operations within JP Morgan Chase's 55ip Asset & Wealth Management Technology, you will oversee the comprehensive management and daily operations of Client Reporting and Model Management. You will ensure data accuracy and integrity as the Subject Matter Expert in client reporting, maintaining a robust control environment for data at 55ip Warehouse. Collaborating with Technology, Product Management, and Operations teams, you will promote platform evolution and manage daily operations using modern Business Intelligence tools. You will partner with various stakeholders to ensure client outcomes are met, using data analysis to support decision-making and strategic planning. Your role involves investigating and resolving escalated client issues, managing risks related to data quality, and overseeing daily work assignments to meet performance objectives.

Job Responsibilities

• Own day-to-day coordination and completion of Platform operational tasks (e.g., model management, performance report, agreement/ADV review tracking), ensuring outputs are accurate, complete, and delivered within agreed SLAs. Follow established procedures, validation checks, and documentation standards..
• Maintain a strong control environment by ensuring procedures, checklists, and audit-ready records are consistently followed. Support ongoing improvements to governance artifacts (SOPs, process maps, trackers) to reinforce quality, oversight, and scalability.
• Build and maintain business metrics, management information, and operational dashboards to track trends, SLA performance, risk items, and recurring issues. Use data to identify trends, capacity needs, bottlenecks, and improvement opportunities; share clear, actionable insights with stakeholders.
• Identify friction points in BAU workflows and propose enhancements (standardization, improved quality checks, automation opportunities). Partner with Product/Tech teams to translate operational needs into clear requirements and support adoption of improved workflows.
• Resolve inquiries by gathering context, coordinating stakeholders, tracking actions to closure, and ensuring timely updates. Drive root-cause thinking and help reduce repeat issues through better controls, training, or process changes.
• Proactively surface operational risks (process gaps, control breaks, data integrity issues, SLA risks) and coordinate mitigation actions with Product and Operations stakeholders. Maintain risk/issue logs and support remediation tracking through to completion.
• Coordinate across Product Owner, Technology (Dev/Quant/App Support/QA), Trade Ops, and client-facing teams to ensure priorities are clear, requests are well-scoped, and delivery expectations are aligned to business and client needs.
• Lead ad hoc initiatives, ensuring sustainable implementation of changes, and provide cross-training for continuity in business processes.

Required qualifications, capabilities, and skills

• Formal training or certification on data analytics concepts and 3+ years applied experience
• Experience in building processes and managing cross-functional projects that drive business impact, within the wealth management / financial services industry.
• Strong proficiency in data analysis, with the ability to interpret complex data sets and provide actionable insights. Experience using modern BI tools such as Tableau, Power BI, or similar platforms to visualize and analyze data trends.
• Advanced skills in SQL for querying, analyzing, and managing large data sets. Ability to write complex SQL queries to extract and manipulate data for reporting and decision-making purposes.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders.
• Exceptional organizational capabilities and attention to detail, with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically to address operational challenges and improve processes.
• Proven ability to work collaboratively across teams and lead initiatives that require coordination with multiple stakeholders, including Technology, Operations, and Client Services.
• Comfortable with change, with a willingness to learn and adapt to new technologies and methodologies.
• Proven track record of effective cross-functional execution, owning end-to-end operational workflows and change management
• Ability to manage multiple work streams concurrently, and expert in making informed decisions while ensuring transparency and stakeholder buy-in.

Preferred qualifications, capabilities, and skills

• Capability of managing multiple work streams concurrently.
• Expert in makes informed decisions while ensuring transparency and stakeholder buy-in.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.