Pharmacovigilance Operations Manager

Amgen Technology Private Limited; Hyderabad; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Amgen Technology Private Limited is seeking an experienced Pharmacovigilance Operations Manager to lead the PV department, ensuring high-quality adverse event processing and global regulatory compliance. The role involves vendor management, training delivery, and coordination across safety offices.

You will support audits, inspections, and maintenance of inspection readiness, while supervising staff and driving process improvements within Case Management.

Qualifications

• Master’s degree plus 3 years of directly related experience OR Bachelor’s degree plus 5 years OR Associate’s degree plus 10 years OR high school diploma with 12 years of related experience, and prior experience directly managing teams or projects.

Responsibilities

• Oversee daily pharmacovigilance (PV) operations and ensure high-quality ICSR processing.
• Coordinate with vendors and safety offices to manage case intake, triage, and submission timelines.
• Support audits, inspections, and CAPA actions related to PV processes.
• Develop and deliver training materials for case management conventions and training of staff.
• Monitor regulatory submissions compliance and data exchange contracts.
• Escalate case processing issues and manage staff performance within Case Management.

Skills

Regulatory requirements

Project leadership

Safety systems

Inspections experience

Microsoft Office

Education

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Tools

MS Office Suite

Job description

Pharmacovigilance Operations Manager Career Category Safety Job Description

The Pharmacovigilance Operations Manager at Amgen oversees the operations of the pharmacovigilance department, including the handling of adverse event reports, risk management, and safety communication. They ensure compliance with global safety regulations and guidelines.

Job Summary

• Support ICSR processing to ensure high-quality cases in a timely manner to meet all worldwide regulatory authority requirements
• Provide vendors with resources and training to perform their role
• Support the analysis and communication of case QC results
• Lead development and delivery of training materials for case management conventions
• Support resolution of case related specific queries
• Management of multiple business partner relationships for case management
• Support reviews of contract wording for case related data exchange
• Monitoring compliance regarding regulatory submissions and/or contractual wording for data exchange
• Assign tasks within Case Management to direct and indirect reports
• Support management of staff within Case Management
• Escalation of case processing issues
• Audit & external inspection support
• Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness
• Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility
• Performs other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by his/her supervisor

Key Activities

• Day-to-day vendor management issues
• Interact with other local safety offices
• Ensure case processing timelines for AE intake, triage and submission are met
• Assess workload to assist in resource management
• Support on-boarding and on-going training of vendors
• Attend management meetings with vendors
• Support analysis of QC trends
• Support generating, communicating, and archiving of reports of QC findings
• Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
• Perform case review as required
• Lead development and delivery of convention-related training material
• Support training of local office staff
• Perform US case follow up activities
• Perform BP reconciliation as required by safety agreement
• Generate and distribute performance metrics (submission compliance, volumes, turnaround times)
• Support reviews of contract wording for case related data exchange
• Support regulatory inspection and support for vendor audits/inspections
• Oversee performance monitoring and relay metrics to vendors
• Support analysis of QC trends including actions/recommendations
• Generate, communicate, and archive report of QC findings

Knowledge and Skills

• Understanding of global regulatory requirements for pharmacovigilance
• Project leadership experience
• Competence in safety systems
• Experience in supporting inspections or internal audits
• Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook

Education & Experience (Basic)

• Master’s degree and 3 years of directly related experience OR
• Bachelor’s degree and 5 years of directly related experience OR
• Associate’s degree and 10 years of directly related experience OR
• High school diploma / GED and 12 years of directly related experience, AND Previous experience directly managing teams, projects, programs or directing the allocation of resources .

Experience Level

Mid Level