Personal Shopper

Shoppers Stop; Ahmedabad District; On-site; INR 2,55,000 - 3,00,000; Full time

Job summary

A retail company in Ahmedabad is looking for a Personal Shopper to enhance customer relationships and drive sales. The ideal candidate will motivate customers, guide them through their shopping experience, and ensure exceptional customer service. Candidates should be graduates with at least one year of relevant experience. Responsibilities include upselling, increasing ticket items, and educating customers about membership programs. This role is crucial for maintaining strong client relationships and optimizing sales performance.

Qualifications

• Graduate qualification is mandatory.
• Minimum 1 year of experience in a relevant field.

Responsibilities

• Motivate customers to generate appointments and make purchases.
• Guide clients through their shopping experience in-store.
• Manage customer service before, during, and after sales.
• Maintain sales contribution through suggestive selling and upselling.
• Increase items per ticket and Average Bill Value.
• Educate non-members about membership programs.

Job description

JOB DESCRIPTION

Role: Personal Shopper

Reporting To: Unit Head

Qualification: Graduate

Experience: Min.1 year experience

Salary: Upto 300000 p.a

Job Responsibilities

As Personal Shopper you will be responsible for the following:

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing.
• To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong work relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value.
• Educate non-members about the membership programs and encourage FC enrollments.