Personal Banker-Outbound-Branch Banking-Relationship Management

Kotak Mahindra Bank Ltd; Gurugram District; On-site; INR 480,000 - 560,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a driven Personal Banker - Outbound to lead branch-level business development. The role focuses on acquiring new customers and driving sales of retail liabilities and third‑party products, while delivering exceptional service.

You will be target‑oriented, energetic, and customer‑centric, building lasting relationships and meeting defined revenue metrics by promoting CASA, insurance, and other bank offerings.

Qualifications

• Experience in retail liabilities sales is preferred.
• Customer-focused with target-driven mindset.
• Strong communication and relationship-building skills.

Responsibilities

• Achieve objectives for retail liabilities sales at the branch.
• Generate revenue via CASA, cross-sell and third-party offerings.
• Source high-value CASA customers and build family banking relationships.
• Acquire new-to-bank customers through personal and acquisition channels.
• Contact a minimum of 20 customers daily and meet at least 4 per day.
• Upgrade customers to premium offerings.
• Deliver excellent service and maintain long-term relationships.

Job description

We are seeking a driven and customer-focused Personal Banker - Outbound to lead business development efforts at the branch level. The role involves acquiring new customers and driving sales of retail liabilities and third-party products. The ideal candidate will be energetic, goal-oriented, and passionate about delivering exceptional customer service while achieving business targets.

1. Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.
2. Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.
3. Source high‑value CASA customers and build comprehensive family banking relationships.
4. Acquire new-to-bank customers through personal efforts and acquisition channels.
5. Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.
6. Upgrade customers from lower product categories to premium offerings.
7. Deliver excellent customer service and maintain long‑term relationships.