Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank; Kolhapur District; On-site; INR 200,000 - 350,000; Full time

Job summary

Kotak Mahindra Bank is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. You will handle day-to-day cash and non-cash transactions, ensuring a seamless and high-quality customer experience in a branch setting.

As a Personal Banker - Inbound, you will assist customers, promote banking services, and ensure operational accuracy and efficiency while upholding integrity and service standards across all interactions.

Qualifications

• Must be detail-oriented and customer-focused.
• Excellent communication skills and problem-solving abilities.
• Keen eye for detail and accuracy in banking transactions.

Responsibilities

• Manage cash and non-cash transactions accurately and efficiently.
• Handle customer requests for deposits, withdrawals, drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for banking products.
• Ensure a positive, professional customer experience to foster loyalty.

Skills

Cash handling

Non-cash transactions

Customer service

Communication skills

Attention to detail

Integrity

Cross-selling

Operational efficiency

Job description

Job Description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail.

As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
• Provide general banking information and resolve customer queries promptly
• Maintain high standards of speed and accuracy in all transactional processes
• Identify and promote cross-selling opportunities for other banking products and services
• Ensure a positive and professional customer experience to foster loyalty and referrals

Cash and Non-Cash Transaction Handling, Customer Service Excellence, Communication Skills, Attention to Detail & Accuracy, Responsibility & Integrity, Banking Product & Service Knowledge, Operational Efficiency

Requirements