Personal Banker-Inbound_BRANCH BANKING_0466_6430_1013308

Kotak Mahindra Bank; Indore District; Presencial; INR 250.000 - 400.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking a Personal Banker - Inbound to join our Branch Banking team in Indore. The role focuses on handling daily cash and non-cash transactions with a customer-first approach and accurate processing.

The candidate will provide information, resolve queries, promote banking services, and strive to deliver a high-quality customer experience that supports loyalty and referrals.

Formación

• Demonstrates strong customer service orientation.
• Clear and effective communication with customers.
• Meticulous with accuracy in transactions.

Responsabilidades

• Manage cash and non-cash transactions accurately.
• Handle withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for banking products.
• Ensure a positive and professional customer experience to foster loyalty.

Conocimientos

Customer service

Communication skills

Attention to detail

Cross-selling

Descripción del empleo

Job Description:

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.