Personal Banker-Inbound_BRANCH BANKING_0466_5408_1090256

Kotak Mahindra Bank; Hapur; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank in Uttar Pradesh seeks a detail-oriented Personal Banker - Inbound to handle day-to-day cash and non-cash transactions, ensuring a seamless customer experience. You will be the face of the branch, addressing customer needs and promoting banking services.

The role requires strong communication, accuracy, and a proactive approach to resolving queries, while maintaining high standards of service and operational efficiency in a busy banking environment.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.