Personal Banker-Inbound_BRANCH BANKING_0466_5006_1014969

Kotak Mahindra Bank; Agra District; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is hiring a Personal Banker - Inbound to join our Branch Banking team. The role emphasizes accurate cash and non-cash transactions and delivering a seamless customer experience at the branch.

The ideal candidate will have strong communication skills, attention to detail, and a proactive approach to resolving customer queries while promoting banking products and services.

Qualifications

• Detail-oriented and customer-focused ideal for handling day-to-day banking transactions.
• Ability to promote banking products and services while providing accurate information.
• Strong communication skills and professional demeanor are essential.

Responsibilities

• Manage cash and non-cash transactions accurately.
• Handle cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high speed and accuracy in all transactions.
• Identify and promote cross-selling opportunities for other banking products.
• Ensure a positive and professional customer experience to foster loyalty.

Skills

Customer service

Cash handling

Communication

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.