Personal Banker

1203 Barclays Global Serv. Cent; Pune District; Presencial; INR 350 000 - 700 000; Tempo integral

Resumo da oferta

Barclays Global Serv. Cent in Pune seeks a Personal Banker to provide resolutions for customer queries and personalise interactions across multiple channels, while upholding regulatory and risk standards.

You will support internal teams, ensure accurate and timely transactions, and develop customer relationships through strong service and communication skills. This role is based out of Pune.

Qualificações

• Graduate with good communication and customer service skills.
• Knowledge of banking operations and compliance.
• Experience in a contact centre or voice operations is preferred.

Responsabilidades

• Resolve customer queries and issues across multiple channels.
• Provide personalised service and accurate information.
• Collaborate with sales, operations, and risk teams to fulfill client requests.
• Ensure compliance with regulatory requirements and internal policies.
• Manage operations within the banking process to ensure timely transactions.

Conhecimentos

Customer service

Communication

Banking operations

Regulatory awareness

Relationship building

Formação académica

Graduate degree

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Description Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Focused on understanding our customers world and providing exceptional customer service.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Personal Banker at Barclays, where you'll play a pivotal role in shaping the future.

In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

You may be assessed on key critical skills relevant for success in role such as:

• Resolve customer queries and issues efficiently while delivering a personalized experience across multiple communication channels.
• Provide exceptional customer service by handling inquiries, resolving issues, and supporting client requests accurately and on time.
• Collaborate with internal teams (sales, operations, risk, compliance) to meet customer needs and ensure smooth transaction execution.
• Ensure compliance with regulatory requirements, internal policies, and risk management standards in all customer interactions.

This is a voice role and minimum qualification required is graduate.

Desirable skills set

• Strong customer service and communication skills with the ability to handle sensitive or complex information.
• Knowledge of banking operations, compliance, and risk management processes.
• International contact centre and voice experience preferred.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.