People Service Center Specialist

Wiley; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Learning opportunities

Job summary

Wiley in Noida, Uttar Pradesh, India, is hiring a Specialist for the People Service Center. Hybrid model with on-site presence required. You will resolve HR inquiries, process service requests, maintain case records, and support HR systems and communications to ensure excellent colleague service.

The role emphasizes adherence to HR policies, data accuracy, and continuous learning while collaborating with HR COEs and stakeholders to deliver consistent HR services.

Qualifications

• Bachelor's degree or equivalent.
• 1+ year in HR or related role.
• Strong communication and interpersonal skills with a customer service mindset.
• Basic knowledge of HRIS systems, HR processes, and service delivery principles.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes in a timely and professional manner.
• Process routine HR service requests such as employment agreement processing, employment verifications, data updates, reporting, and document submissions.
• Maintain accurate case records and update the HR knowledge base with relevant information.
• Assist with HR technology platforms by performing basic troubleshooting, testing, and guiding colleagues on self-service options.
• Support HR service communications and help distribute colleague information and resources.
• Compile service metrics and assist with basic reporting for performance tracking.
• Collaborate with stakeholders, HR COEs, and team members to ensure consistent and efficient service delivery.
• Ensure compliance with HR policies and confidentiality standards in all interactions.
• Participate in training sessions and continuously develop knowledge of HR processes and systems.
• Provide administrative support for HR projects and service center initiatives.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent

Tools

Workday

HRIS systems

Microsoft Office

Job description

Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

Location: Noida, U.P, India

Work Model: Hybrid (On-site presence required)

The Specialist, People Service Center delivers essential HR support by resolving colleague inquiries through Workday help cases following established guidelines. The role centers on providing high-quality service, supporting HR processes, and continuously learning best practices to ensure a positive experience for colleagues. The PSC specialist assists colleagues across a range of People Organization services, including responding to questions and needs, advising on policies and practices, and processing transactions that support colleagues. Additional responsibilities include administration, documentation, ongoing communication, research, problem-solving, and auditing system information.

How You Will Make an Impact

• Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes in a timely and professional manner.
• Process routine HR service requests such as employment agreement processing, employment verifications, data updates, reporting, and document submissions.
• Maintain accurate case records and update the HR knowledge base with relevant information.
• Assist with HR technology platforms by performing basic troubleshooting, testing, and guiding colleagues on self-service options.
• Support HR service communications and help distribute colleague information and resources.
• Compile service metrics and assist with basic reporting for performance tracking.
• Collaborate with stakeholders, HR COEs, and team members to ensure consistent and efficient service delivery.
• Ensure compliance with HR policies and confidentiality standards in all interactions.
• Participate in training sessions and continuously develop knowledge of HR processes and systems.
• Provide administrative support for HR projects and service center initiatives.

What We Are Looking For

• Bachelor's degree or equivalent
• 1 plus year in a similar or any role within the Human Resources function
• Strong communication and interpersonal skills with a customer service mindset
• Basic knowledge of HRIS systems, HR processes, and service delivery principles
• Proficiency in Microsoft Office Suite
• Ability to manage multiple tasks with attention to detail and accuracy
• Strong time management skills
• Ability to work as part of a diverse team

Preferred Skills

• Experience with HR service platforms or case management tools
• Interest in pursuing HR certifications or career development in HR service delivery
• Ability to learn quickly and adapt to new systems and processes
• Knowledge of Workday is preferred but not essential.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.