Pension Admin - Associate

WTW; Maharashtra; On-site; INR 450,000 - 580,000; Full time

Job summary

Willis Towers Watson is seeking a candidate to join the Great Britain Outsourcing Team in a pension administration role. The role emphasizes delivering high-quality client service, handling queries, and processing pension-related transactions with accuracy. Graduation in any stream is required.

1–3 years of UK pension administration experience and strong communication skills are essential. The position involves working with Defined Benefit and Defined Contribution schemes and requires a

Qualifications

• Demonstrated ability to work effectively in a high-pressure environment while meeting performance targets.
• Strong interpersonal communication, written and verbal.
• Customer-focused approach with accuracy and attention to detail.
• Experience in pension administration, with knowledge of Defined Benefit and Defined Contribution schemes.
• 1–3 years of UK pension administration experience, including leavers, retirements, transfers, and death-related cases.

Responsibilities

• Deliver a high-quality customer experience to clients and members.
• Manage queries and service requests using approved standard correspondence and procedures.
• Escalate issues or complaints following defined processes.
• Ensure complaint handling procedures are followed and reported to the Senior Administrator.
• Maintain structured and rolling schedule of objectives and monitor workflows.
• Perform manual calculations per pension administration processes.
• Communicate clearly with clients and members via email and letters.
• Identify opportunities to improve service delivery and report recommendations.

Skills

High‑pressure environment adaptation

Clear communication

Customer focus

Attention to detail

Pension administration knowledge

UK pension experience

Team collaboration

Education

Graduation in any stream

Job description

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

Description

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

About Great Britain Outsourcing Team

The Outsourcing Great Britain business delivers high‑quality pension administration services supported by industry‑leading technology and robust internal control frameworks. In the United Kingdom, the business is a leading administrator for the top 200 private sector pension schemes, supporting medium to large organizations. It also provides administration services for Willis Towers Watson’s LifeSight Defined Contribution master trust and One Defined Benefit full‑service solution. The business offers integrated solutions and member‑focused digital tools that enable clients and members to manage pension benefits efficiently and accurately. A culture grounded in professional excellence and continuous improvement supports the delivery of reliable, member‑centric services and contributes to strong client retention.

About The Role

High‑performing organizations cultivate and develop talent while balancing costs and rewards effectively. From employee benefits to executive compensation, this role supports a holistic approach grounded in leading‑edge thinking, data insights, analytical tools, and technology solutions. The objective is to identify innovative ways to motivate employees, promote wellbeing, and implement solutions that drive effective outcomes for clients and members.

Roles And Responsibilities

• Consistently deliver a high‑quality customer experience to clients and members.
• Manage queries and service requests using approved standard correspondence and established procedures.
• Identify and escalation potential issues or complaint cases in line with defined processes.
• Ensure complaint handling procedures are adhered to and that all complaints are immediately reported to the Senior Administrator.
• Seek clarification and guidance when errors or complexities arise.
• Monitor individual workflows to ensure service level commitments are achieved.
• Prioritize and manage workload effectively while maintaining a structured and rolling schedule of objectives.
• Accurately perform manual calculations in accordance with defined pension administration processes.
• Demonstrate and uphold the firm’s values in daily work activities.
• Communicate clearly and professionally with clients and members through written correspondence, including email and formal letters.
• Proactively identify opportunities to improve service delivery to clients and members and communicate recommendations to the Senior Administrator or Team Leader.
• Participate actively in team huddles and operational meetings.
• Proactively support key initiatives aimed at implementing process or system improvements.
• Ensure that any feedback, including errors or control breaches identified within processes, is promptly escalated to the Team Manager.

Qualifications

• Graduation in any stream

Skills And Experience

• Demonstrated ability to work effectively in a high‑pressure environment while consistently meeting defined performance targets and service delivery expectations.
• Strong interpersonal capabilities, including the ability to communicate clearly and professionally through both written and verbal channels.
• Customer‑focused approach with a strong emphasis on service quality, accuracy, and attention to detail.
• Demonstrated experience in pension administration, with domain knowledge across Defined Benefit and Defined Contribution pension schemes.
• 1 to 3 years of relevant experience in United Kingdom pension administration, including processing transactions related to leavers, retirements, transfers, and death‑related cases.

Equal Employment Opportunity

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].