Payroll - Process Lead

Diageo India; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Diageo India, Bangalore, is seeking a Process Lead to oversee payroll operations across assigned EMEA markets. You will manage outsourced providers, ensure timely, accurate payroll delivery, and uphold statutory compliance while delivering an exceptional employee experience.

You will partner with HR, Finance and Tax teams, drive governance, controls and continuous improvement, and mentor payroll specialists to maintain high service levels and operational excellence.

Qualifications

• Bachelor's degree in HR, Business, Finance or related field.
• 5–8 years payroll operations experience across multiple EMEA countries.
• Experience with outsourced payroll providers.
• Strong payroll governance, controls and compliance.
• Experience with Workday and payroll ticketing systems.
• Advanced Excel and payroll reporting skills.
• Experience supporting payroll audits and regulatory compliance.

Responsibilities

• Lead end-to-end payroll operations for assigned EMEA payrolls.
• Coordinate payroll activities with outsourced payroll providers.
• Ensure payroll calendars and breakthroughs are delivered on time.
• Manage payroll readiness activities throughout the payroll cycle.
• Support off-cycle and ad hoc payroll processing where required.
• Review inputs and outputs before payroll sign-off; validate reconciliations.
• Build strong relationships with outsourced providers and stakeholders.
• Monitor KPIs, SLAs and payroll performance; drive improvements.
• Support payroll governance, controls, and compliance activities.
• Provide guidance to Payroll Specialists and contribute to training.

Skills

Payroll Expertise

Multi-country payroll operations

Payroll validation

Payroll governance

Payroll controls

Payroll reporting

Vendor management

SLA & KPI management

Cross-functional management

Process improvement

Education

Bachelor's degree in HR, Business/Finance

Tools

Workday

Payroll ticketing systems

Job description

Job Description

About the Function:

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About The Team

About the role

The Process Lead is responsible for leading payroll operations across assigned EMEA markets, ensuring payroll services delivered through outsourced payroll providers are accurate, timely, compliant, and provide an exceptional employee experience.

This is a hands‑on operational leadership role where the individual will manage one or more payrolls while providing governance and operational oversight across the wider payroll portfolio. The role partners closely with outsourced payroll vendors and internal stakeholders to ensure payroll delivery meets agreed service levels, complies with statutory requirements, and aligns with Diageo's global payroll standards.

The Process Lead also supports payroll transformation initiatives, drives operational excellence, strengthens payroll controls, and acts as the first point of escalation for complex payroll issues.

Key Responsibilities

Payroll Operations

• Lead end-to-end payroll operations for assigned EMEA payrolls.
• Coordinate payroll activities with outsourced payroll providers.
• Ensure payroll calendars and critical breakthroughs are delivered on time.
• Manage payroll readiness activities throughout the payroll cycle.
• Support off-cycle and ad hoc payroll processing where required.

Payroll Governance & Quality Assurance

• Review payroll inputs and payroll outputs before payroll sign-off.
• Perform second-level validation of payroll reconciliations and variance reports.
• Review high-risk payroll transactions including incentives, termination payments, retro payments, and statutory payments.
• Ensure payroll quality standards are consistently achieved.
• Support payroll sign-off and payment approval activities.

Vendor Management

• Build strong operational relationships with outsourced payroll providers.
• Monitor payroll partner performance against agreed KPIs and SLAs.
• Conduct operational governance meetings.
• Review Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA).
• Drive continuous improvements in vendor performance and service quality.

Payroll Controls & Compliance

• Ensure payroll activities align with statutory requirements and company policies.
• Complete and review payroll controls in accordance with internal governance frameworks.
• Support internal and external audits.
• Maintain payroll documentation and control evidence.
• Ensure segregation of duties and compliance with payroll approval processes.

Customer Management

• Partner with HR Operations, Reward, Finance, Treasury, Employment Tax, Global Mobility, and First Point teams.
• Provide payroll expertise and operational guidance to business stakeholders.
• Manage complex payroll critical issues.
• Ensure effective communication throughout the payroll lifecycle.

Operational Performance

• Monitor Payroll Accuracy, Payroll Timeliness, Query SLA, and operational KPIs.
• Analyse payroll performance trends and identify improvement opportunities.
• Drive timely resolution of payroll issues and operational risks.
• Support leadership reporting through operational dashboards and performance metrics.

Team Support & Knowledge Sharing

• Provide functional guidance and coaching to Payroll Specialists.
• Support onboarding and knowledge transfer.
• Share standard methodologies across the payroll team.
• Promote a culture of continuous improvement and operational excellence.

Continuous Improvement & Transformation

• See opportunities to simplify and standardise payroll processes.
• Support payroll transformation initiatives, vendor transitions, and system enhancements.
• Participate in User Acceptance Testing (UAT) for payroll-related changes.
• Drive automation and process optimisation initiatives.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline.
• 5–8 years of payroll operations experience supporting multiple EMEA countries.
• Experience working with outsourced payroll providers.
• Strong understanding of payroll governance, controls, and compliance.
• Experience with Workday and payroll ticketing/case management systems.
• Advanced Microsoft Excel and payroll reporting skills.
• Experience supporting payroll audits and regulatory compliance.

Skills & Capabilities

• Payroll Expertise
• Multi-country payroll operations
• Payroll validation and reconciliation
• Payroll governance
• Payroll controls and compliance
• Payroll reporting and analytics
• Vendor & Customer Management
• Vendor governance
• SLA and KPI management
• Cross-functional customer management
• Issue management
• Process Improvement
• Continuous improvement
• Process standardisation
• Automation
• Payroll transformation
• Root Cause Analysis (RCA)

Behavioural Competencies

• Strong analytical and problem-solving skills
• Excellent communication and customer management
• High attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mentality
• Strong ownership and accountability
• Success Measures

Success Measures

• Payroll Accuracy
• Payroll Timeliness
• Query SLA Performance
• Payroll Partner KPI & SLA Achievement
• Compliance with Payroll Controls
• Employee Experience
• Audit Readiness
• Customer Satisfaction
• Continuous Improvement & Automation Outcomes

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, miattitudesand more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.

Worker Type

Regular

Primary Location

Bangalore Karle Town SEZ

Job Posting Start Date

2026-09-28