Payroll Associate (Thailand Payroll or International Payroll)

TMF Group; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

TMF Group is seeking a Payroll Associate in Pune, India, to manage end-to-end payroll for a defined client portfolio. You will ensure timely, accurate processing in line with local regulations and internal controls, while serving as the main point of contact for routine client queries.

The role requires strong Excel skills and experience with payroll systems, plus attention to detail and a commitment to confidentiality. Join a team focused on accuracy and continuous improvement.

Qualifications

• Bachelor’s degree preferred, ideally in Accounting, HR, Business, or related field.
• Minimum 2 years of experience in payroll processing.
• English proficiency at B2 level or higher; additional languages are a plus.
• Payroll-related certifications are advantageous.

Responsibilities

• Deliver end-to-end payroll processing for a defined portfolio of clients.
• Ensure compliance with tax, social security, and labour laws.
• Reconcile monthly payrolls and prepare standard reports (payslips, tax filings).
• Maintain client documentation and payroll calendars for audit readiness.
• Handle routine client queries and escalate complex issues.
• Identify opportunities for process improvement and automation.
• Support onboarding and knowledge sharing within the team.
• Adhere to SLAs and internal controls.

Skills

Payroll processing

Attention to detail

Time management

Communication

Client handling

Problem solving

Independence

Confidentiality

Process improvement

Education

Bachelor's degree

Payroll certifications

Tools

SAP

Visma

Softland

Sage

Microsoft Excel

Job description

Role Profile:

Position in Organization Role: Payroll Associate

Function / Department: HRP/Payroll

Reports to: Payroll Team Leader

Purpose of the Role:

The Payroll Associate is responsible for the operational processing of payrolls for a defined portfolio of clients, primarily low‑complexity accounts. The role ensures accurate, timely, and compliant payroll delivery by executing end‑to‑end payroll tasks independently, while escalating complex issues to senior colleagues. As a key contributor to the payroll service team, the Payroll Associate supports client satisfaction, compliance with local regulations, and continuous improvement of payroll processes. The role also acts as a point of contact for routine client queries and contributes to documentation and standardisation efforts.

Key Functions and Responsibilities:

• Deliver end‑to‑end payroll processing for assigned clients, including data input, calculations, validation, and reporting, in accordance with local regulations and internal procedures.
• Ensure compliance with statutory requirements related to tax, social security, and labour laws by applying up‑to‑date knowledge and following established controls.
• Reconcile monthly payrolls and prepare standard reports such as payslip summaries, tax filings, and year‑end documentation.
• Maintain accurate and up‑to‑date client documentation, payroll calendars, and work instructions to support audit readiness and service continuity.
• Manage routine client communication, responding to standard payroll queries and escalating complex or non‑standard issues to senior team members.
• Identify opportunities for process improvement and contribute to standardisation and automation initiatives within the team.
• Support onboarding and informal training of JB1 colleagues by sharing knowledge of procedures, tools, and best practices.
• Adhere to service level agreements (SLAs), quality standards, and internal controls to ensure consistent service delivery.

Competencies and Skills:

• Strong technical knowledge of payroll processes, systems, and local legislation.
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables) and experience with payroll systems (e.g., SAP, Visma, Softland, Sage).
• High attention to detail and accuracy in processing payroll data and generating reports.
• Strong organisational and time management skills to meet strict deadlines and manage multiple client accounts.
• Effective communication skills for handling client queries and collaborating with internal teams.
• Customer service orientation and ability to build trust with clients through reliable and responsive support.
• Problem‑solving skills to identify and resolve payroll discrepancies and suggest process improvements.
• Ability to work independently with minimal supervision while adhering to standard procedures and controls.
• Commitment to confidentiality and data protection in handling sensitive payroll information.

Key Performance Indicators:

• End‑to‑End Payroll Accuracy (%) – payroll runs delivered without post‑pay corrections / total payroll runs.
• On‑time Payroll Delivery (%) – payrolls delivered by client calendar cut‑off / total payrolls.
• Productivity % – maintain productivity targets at X% (e.g., 70% to 80%).
• Reconciliation Completion Rate (%) – reconciliations completed and signed‑off by deadline / total required.
• Compliance Error Rate (per cycle or per 1,000 payslips) – statutory/control breaches attributable to processing / volume.
• Client Query Response Time (Avg hours) Routine – average response time for routine queries within agreed hours.
• Client Query Resolution Rate (%) – routine queries resolved without escalation / total routine queries.
• Documentation & Calendar adherence (%) – % of client packs updated within X days of change; supports audit readiness.

Experience and Qualifications:

• Education: Bachelor’s degree preferred, ideally in Accounting, HR, Business, or a related field.
• Experience: Minimum 2 years of experience in payroll processing, preferably in a shared services or BPO environment.
• Languages: English proficiency at B2 level or higher required; additional languages are an advantage.
• Certifications: Payroll‑related certifications (e.g., FPC, national payroll qualifications) are advantageous.
• Other: Demonstrated ability to manage routine client portfolios, apply payroll knowledge in practice, and contribute to team development and process improvement.