Patient Relationship Executive

Vijaya Diagnostic Centre; Kolkata District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading diagnostic center is seeking a highly skilled Patient Relationship Executive. The role involves building strong relationships with patients, coordinating appointments, and collaborating with healthcare professionals. Ideal candidates should have 3-4 years of experience and excellent communication skills. This position offers an opportunity to make a positive impact on patient care and satisfaction.

Qualifications

• 3-4 years of experience in a related field.
• Knowledge of healthcare systems and regulations.
• Ability to maintain confidentiality.

Responsibilities

• Develop and maintain relationships with patients.
• Coordinate patient appointments and schedule.
• Collaborate with healthcare professionals on patient care.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to work effectively in a fast-paced environment

Tools

Electronic health records (EHR) systems

Job description

We are looking for a highly skilled and experienced Patient Relationship Executive to join our team at Vijaya Diagnostic Centre Limited. The ideal candidate will have 3-4 years of experience in the field.

Roles and Responsibility

• Develop and maintain strong relationships with patients, providing excellent customer service and support.
• Coordinate patient appointments, ensuring timely scheduling and communication.
• Collaborate with healthcare professionals to develop and implement patient care plans.
• Provide education and resources to patients, empowering them to make informed decisions about their health.
• Maintain accurate records of patient interactions, including progress notes and treatment plans.
• Participate in quality improvement initiatives to enhance patient satisfaction and outcomes.

Job Requirements

• Strong communication and interpersonal skills are essential for building rapport with patients and healthcare professionals.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of healthcare systems and regulations, with the ability to navigate complex medical terminology.
• Experience working with electronic health records (EHR) systems and other healthcare software.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Ability to maintain confidentiality and handle sensitive information with discretion.