Patient Relation Officer

PFRC; Chennai District; On-site; INR 6,75,000 - 9,00,000; Full time

Job description

Role & responsibilities:

• Facilitate the admission process for inpatients, including verifying insurance coverage, obtaining necessary medical documentation, and assigning beds.
• Coordinate patient care activities among healthcare providers, including physicians, nurses, therapists, and support staff.
• Monitor patient progress throughout their hospital stay, addressing any issues or concerns that may arise.
• Communicate with patients and their families regarding treatment plans, discharge instructions, and follow-up care.
• Collaborate with discharge planners and social workers to arrange post-discharge services and ensure a smooth transition to the next level of care.
• Maintain accurate and up-to-date patient records, including admission details, medical histories, and care plans.
• Respond to patients complaints regarding hospital services and ensure that concerns are handled properly
• Provide feedback to patients and families regarding their concerns and complaints
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital