Patient Journey Partner

Roche Diagnostics India Pvt Ltd; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Roche Diagnostics India Pvt Ltd in Bengaluru is seeking a Patient Journey Partner (Ophthalmology) to drive end-to-end management of key stakeholder relations. You will act as the primary contact for top accounts, crafting strategies with public and private partners to enhance patient access to Roche innovations.

The role emphasizes collaboration, alliance management, and cross-functional alignment to transform patient outcomes in ophthalmology.

Qualifications

• You are a science graduate with strong collaboration and relationship-building abilities.
• Experience in patient services or healthcare accounts is advantageous.
• Demonstrated ability to manage multiple stakeholders and strategic accounts.

Responsibilities

• End-to-end management of top therapy area expert relations and needs.
• Serve as single point of contact for top state accounts and execute strategies for public & private accounts.
• Collaborate with state teams to maximize patient access to Roche innovations and drive outcomes.
• Build relationships with key decision makers and resolve business issues in top accounts.
• Lead field collaboration through co-create solutions for key accounts.

Skills

Stakeholder management

Account management

Collaboration

Networking

Process orientation

Alliance management

Education

Science degree (Graduate/Postgraduate)

Job description

Patient Journey Partner - Ophthalmology

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Patient Journey Partner Location: Bangalore The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

We are seeking candidates to join our team as Patient Journey Partner. In this role, you will have the opportunity to make a meaningful impact on patient care by connecting Roche’s capabilities and resources to co-create solutions with key stakeholders involved in the patient journey. Your role is multifaceted, addressing diverse patient journey needs such as accelerating access to treatments, streamlining decision making. This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.

Your Opportunity

You will be responsible for end to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators. You will be a one point of contact for top accounts of the state. You will be creating and executing strategies for the top public & private accounts, aligning with and support state teams for effective execution of the state strategies, so as to serve and maximize patients with Roche Innovations. You will be building relationship with key decision makers in the account. Identifying and resolving business issues in top accounts and Implement strategies and drive results for enhancing access to Roche innovations. You will be leading collaboration in field through co-create solutions for key accounts.

Who you are

You are someone who has a relevant graduate/ post graduate degree in Science. From an experience standpoint having more than 8 years’ experience with 4+ years in Patient Services or similar preferred. You must exhibit strong collaboration and networking skills, process orientation and alliance management.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.