Patient Care Manager

Dr Batras; Dehradun; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A healthcare organization in Dehradun is seeking candidates to manage patient experiences from entry to exit. Responsibilities include counseling patients, resolving grievances, and managing the front desk. Ideal candidates should have prior experience in a similar role. The facility offers a lively work environment and requires immediate joining.

Qualifications

• Experience in healthcare or similar field required.
• Strong communication and interpersonal skills are a must.

Responsibilities

• Manage every aspect related to Patients from entry to exit.
• Interact with & Counsel Patients.
• Handle Patients' grievances and escalate when needed.
• Create and maintain Patients database regularly.
• Manage Front Desk efficiently.
• Handle clinic team, ensuring smooth functioning.
• Ensure cleanliness and hygiene standards of the clinic.

Job description

Job Description

Experience in years 1 or more

Location - Dehradun

Notice period - Immediate joining / 15 days

Roles and Responsibilities

You will be responsible for delivering a warm and caring patient experience while some of responsibilities are illustrated as follows :

• Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.
• Interact with & Counsel Patients.
• Handle Patients' grievances/complaints/issues and escalate it through the right channel, whenever needed.
• Create, maintain, & update Patients database on a regular basis.
• Efficient management of the Front Desk.
• Handle the clinic team, comprising of the PSE(s) & Accounts Executive(s).
• Multitask to ensure smooth clinic functioning.
• Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic

Clinic Time

Monday Friday 11am to 8pm

Saturday Sunday 10am to 9pm

1 weekly off between Monday to Friday (fixed off).

Interested candidates can whatsapp on 7822901767