Patient Care Executive -Walk-in Interview at Max Smart Hospital, Saket

Max Healthcare; India; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A leading healthcare organization in India is seeking a Patient Care Executive to foster a patient-centric atmosphere in the Front Office. The role involves supervising registrations, training staff, and ensuring compliance with industry standards. Candidates should have a Graduate/PG in Hospital Management, 4-6 years of experience in healthcare, and strong communication skills. Join a passionate team committed to delivering exceptional patient care.

Qualifications

• Excellent knowledge of computers.
• Good knowledge of HIS.
• Eye for detail.
• Numerical Ability.
• 4-6 years experience in service industry/healthcare preferred.

Responsibilities

• Lead by example in service orientation.
• Ensure compliance with standards.
• Supervise daily scrolls of PCCs.

Skills

Excellent Communication & Interpersonal skills

Proactiveness

Self motivated

Training skills

Education

Graduate/PG in Hospital Management

Tools

Hospital Information System

Computer skills

Job description

JOB DETAILS

Patient Care Executive

JOB PURPOSE

To build a caring and patient centric atmosphere in the Front Office and impart training to the Patient Care Coordinators.

Key Responsibilities

Core Responsibilities

• To Lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
• To supervise daily scrolls of all PCCs on shift.
• To ensure accurate and timely registrations & report movement.
• To ensure timely action on Total Customer Experience Questionnaire feedback received.
• To follow Cash / Credit / Corporate billing /discount instructions and handle hospital information system efficiently.
• To handle inter and intra departmental coordination.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual & adhere to company policies and practices.

KEY PERFORMANCE INDICATORS (Measurable Deliverables)

• Less than 1% error rate in billing.
• Conducting at least one session per month for training front office team with optimum participation.
• TAT as per the standards laid down under NABH & IMS processes.

JOB REQUIREMENTS / SPECIFICATIONS

Minimum Qualifications

• Graduate/PG in Hospital Management

Experience

• 4-6 yrs; preferably with 2 years of service industry/healthcare experience.

Technical Skills

• Excellent knowledge of computers.
• Good knowledge of HIS.
• Eye for detail.
• Numerical Ability.

Behavioural Skills

• Excellent Communication & Interpersonal skills.
• Proactiveness.
• Self motivated.
• Training skills.