Outsourcing Service Coordinator

CNH; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Volunteer Time Off

Job summary

CNH Industrial is seeking an Outsourcing Service Coordinator to manage outsourced engineering and technical services globally. You will interface with Engineering, Suppliers, Purchasing, Finance, HR and IT to ensure efficient, compliant, and cost-effective delivery of outsourced resources.

The role emphasizes end-to-end outsourcing, supplier governance, and data-driven decision making to support core product development activities and continuous improvement within a multinational environment.

Qualifications

• 1 year of professional experience in a structured multinational organization.
• Experience in administration, procurement, personnel coordination and data analysis.
• Advanced knowledge of Power BI and SAP is a strong plus.

Responsibilities

• Coordinate end-to-end outsourcing activities from request initiation through project closure.
• Manage onboarding and offboarding activities for outsourced personnel.
• Coordinate access requests, hardware and software provisioning.
• Ensure compliance with outsourcing processes, policies and contracts.
• Monitor supplier performance, service quality and responsiveness.
• Maintain outsourcing dashboards and KPI reporting.
• Identify opportunities for cost reduction and process efficiencies.

Skills

English communication

Education

Bachelor's or Master's in Business Admin/Management/Economics or related

Tools

Power BI

SAP

Microsoft Office

Job description

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Outsourcing Service Coordinator is responsible for managing and optimizing outsourced engineering and technical services across the organization. The role acts as the primary interface between Engineering, Suppliers, Purchasing, Finance, HR and IT, ensuring that outsourced resources, suppliers and related processes are managed efficiently, compliantly and cost-effectively.

The position combines operational execution, supplier governance, process ownership and data-driven decision making to support engineering teams and enable them to focus on core product development activities.

Key Responsibilities

Outsourcing Operations

• Coordinate end-to-end outsourcing activities from request initiation through project closure.
• Support engineering teams in identifying and engaging approved suppliers.
• Manage onboarding and offboarding activities for outsourced personnel.
• Coordinate access requests, user IDs, hardware and software provisioning.
• Ensure compliance with outsourcing processes, company policies and contractual requirements.

Supplier Management

• Serve as the primary point of contact for assigned suppliers.
• Monitor supplier performance, service quality and responsiveness.
• Facilitate issue resolution between suppliers and internal stakeholders.
• Support supplier rationalization and strategic sourcing initiatives.
• Promote the use of best-cost-country suppliers and preferred vendors whenever applicable.

Governance & Compliance

• Ensure adherence to global outsourcing policies, procedures and tools.
• Maintain accurate supplier and consultant records.
• Support audit activities and compliance reviews.
• Monitor contract and Statement of Work (SOW) lifecycle management.

Financial & Administrative Management

• Coordinate SOW preparation, validation and approval processes.
• Support PR/PO creation and follow-up activities.
• Monitor supplier spend and budget utilization.
• Ensure timely closure of projects, purchase orders and contractual commitments.
• Identify opportunities for cost reduction and process efficiencies.

Data Analytics & KPI Management

• Maintain outsourcing dashboards and reporting tools.
• Analyze supplier and outsourcing data to identify trends and opportunities.
• Monitor key performance indicators related to cost, quality, efficiency and compliance.
• Provide regular reports and insights to management and stakeholders.

Continuous Improvement

• Identify process inefficiencies and drive corrective actions.
• Support implementation of new tools, systems and process improvements.
• Contribute to standardization of outsourcing practices globally.
• Share best practices across regions and business units.

Experience Required

• At least 1 year of professional experience in a structured multinational organization.
• Experience in administration, procurement, personnel coordination and data analysis.
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and Outlook.
• Good command of English, both written and spoken, with the ability to communicate effectively in an international business environment.
• Advanced knowledge of Power BI and SAP is considered a strong plus.

Preferred Qualifications

Bachelor's or Master's degree in Business Administration, Management, Economics or a related field, or equivalent practical experience.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off