Order to Cash Operations Specialist

Accenture; Gurugram District; On-site; INR 8,00,000 - 15,00,000; Full time

Job summary

A global professional services company is seeking an Order to Cash Operations Specialist in Gurugram, India. The role involves managing financial outcomes by collecting and analyzing operational data, optimizing working capital, and overseeing the billing processes. Applicants should have 7-11 years of experience in order management, strong communication skills, and familiarity with SAP and Salesforce. This position offers an engaging work environment and opportunities for professional growth.

Qualifications

• 7 to 11 years of experience in order management.
• Good understanding of cash applications and reconciliation processes.

Responsibilities

• Collect operational data and conduct analysis.
• Optimize working capital and manage revenue and cash flow.
• Streamline billing processes and manage cash application queries.
• Evaluate and implement best practices in order management.

Skills

Good communication skills

Strong order-to-cash knowledge

Experience handling US clients

Experience in team handling

Experience in claims and returns management

Rich knowledge of SAP

Knowledge of Salesforce

Education

Any Graduation

Job description

Skill required:

Order to Cash - Order Management

Designation:

Order to Cash Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Aligned with our Finance Operations vertical, you will help determine financial outcomes by collecting operational data/reports, conducting analysis and reconciling transactions. You will optimize working capital, provide real‑time visibility and end‑to‑end management of revenue and cash flow, and streamline billing processes. The team oversees the entire process that starts from customer inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordinating with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and processing from payment receipt to finalization. You will assess, design, build and implement best practices on process, organization and technology for Order Management from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both online and physical network management.

What are we looking for?

• Good communication skills and strong order-to-cash knowledge.
• Experience handling US clients.
• Experience in team handling.
• Strong experience in order management including claims, returns, complaints management and customer care support.
• Rich knowledge of SAP and Salesforce.

Roles and Responsibilities:

• Analyze and solve moderately complex problems.
• Create new solutions, leveraging and adapting existing methods and procedures where needed.
• Understand the strategic direction set by senior management as it relates to team goals.
• Interact primarily with direct supervisor; may interact with peers, management levels at a client and/or within Accenture.
• Receive guidance when determining methods and procedures on new assignments.
• Make decisions that often impact the team in which you reside.
• Manage small teams and/or work efforts (or act as an individual contributor) at a client or within Accenture.
• Note that this role may require rotational shifts.

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