Oracle Utilities Customer Care & Billing (CC&B) Functional Lead

Accenture India Private Limited; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture India Private Limited in Hyderabad seeks an experienced Oracle Utilities CC&B Functional Lead to lead functional design, implementation, configuration, testing, and delivery activities for Oracle Utilities CC&B solutions.

The candidate should have strong experience in the Utilities domain and comprehensive knowledge of CC&B business processes, including customer management, service management, billing, rates, payments, meter management, collections, and financial transactions.

Qualifications

• Minimum 12 years of Oracle CC&B technical architecture experience.
• Based at Hyderabad office.
• 15 years full time education required.

Responsibilities

• Lead the functional design and implementation of Oracle CC&B solutions.
• Translate business requirements into scalable CC&B configurations.
• Conduct requirement gathering, business process analysis, fit-gap analysis, and solution workshops.
• Define functional configuration requirements and collaborate with technical teams for implementation.
• Prepare functional specifications, process flows, designs, and configuration documents.
• Review designs to ensure alignment with business requirements and lead integration discussions with external systems.
• Support data conversion and migration activities, including mapping, validation, and reconciliation.
• Define and review test scenarios and test cases for SIT, UAT, and regression testing.
• Provide production support and mentor junior consultants.
• Coordinate with offshore/onshore teams and manage functional deliverables.
• Participate in client meetings, status reviews, and solution walkthroughs.

Skills

Oracle Utilities CC&B

OUAF concepts

CC&B functional modules

End-to-end CC&B implementations

Utilities domain

Data conversion & reconciliation

Leadership & mentoring

Client stakeholder management

Education

15 years full time education

Job description

Cloud Platform Engineer Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : Oracle CC&B Technical Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary

We are looking for an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to lead functional design, implementation, configuration, testing, and delivery activities for Oracle Utilities CC&B solutions. The candidate should have strong experience in the Utilities domain and comprehensive knowledge of CC&B business processes, including customer management, service management, billing, rates, payments, meter management, collections, and financial transactions.

Roles & Responsibilities

• Lead the functional design and implementation of Oracle Utilities CC&B solutions.
• Understand business requirements and translate them into scalable CC&B functional solutions.
• Conduct requirement gathering, business process analysis, fit-gap analysis, and solution workshops with business stakeholders.
• Provide functional leadership across CC&B modules including: Customer Information / Person & Account Premise and Service Point Start/Stop/Transfer Service Meter and Meter Read Management Billing and Bill Segmentation Rates and Rate Schedules Payments and Adjustments Credit & Collections Deposits and Financial Transactions Case Management / Customer Service Field Activities and Service Orders
• Define functional configuration requirements and work closely with technical teams for implementation.
• Prepare functional specifications, process flows, solution designs, and configuration documents.
• Review functional and technical designs to ensure alignment with business requirements.
• Lead integration discussions between CC&B and external systems such as MDM, OMS, ERP, payment systems, and customer-facing applications.
• Support data conversion and migration activities, including mapping, validation, and reconciliation.
• Define and review test scenarios, test cases, and expected results for SIT, UAT, and regression testing.
• Analyze defects, identify root causes, and coordinate with technical teams for resolution.
• Provide production support and assist in resolving critical functional issues.
• Ensure adherence to Oracle Utilities implementation standards and best practices.
• Mentor and guide functional consultants and junior team members.
• Coordinate with offshore/onshore teams and manage functional deliverables.
• Participate in client meetings, status reviews, solution walkthroughs, and stakeholder discussions.
• Support project estimation, planning, risk identification, and delivery management.

Professional & Technical Skills

• Strong hands-on experience with Oracle Utilities CC&B.
• Strong understanding of Oracle Utilities Application Framework (OUAF) concepts.
• Strong knowledge of CC&B functional modules and end-to-end business processes.
• Experience in at least 2 end-to-end Oracle Utilities CC&B implementations.
• Strong Utilities domain experience in Electric, Gas, Water, or similar utility industries.
• Experience in requirements gathering, functional design, configuration, testing, and production support.
• Good understanding of CC&B business objects, zones, algorithms, portals, batch processes, and configuration.
• Experience working with integration teams and understanding of interfaces/web services.
• Experience with data conversion and reconciliation activities.
• Strong analytical, problem-solving, and communication skills.
• Ability to work directly with business stakeholders and client teams.
• Experience with Oracle Utilities Customer to Meter (C2M).
• Experience with Oracle Utilities Meter Data Management (MDM).
• Experience integrating CC&B with ERP, payment, MDM, OMS, or other utility applications.
• Strong leadership and team-management skills.

Additional Information

• The candidate should have minimum 12 years of experience in Oracle CC&B Technical Architecture.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.