Oracle Support Analyst

Jobtailor; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor is seeking a skilled Oracle E-Business Suite R12 functional analyst in Pune to cover SCM/Distribution, Purchasing, iProcurement, Inventory, iSupplier, Shipping, WMS and Pricing. You will map processes, design to-be solutions, and create user training materials.

You will gather requirements, support UAT, and liaise with technical teams to implement efficient Procure-to-Pay and Order-to-Cash workflows across global environments.

Qualifications

• Degree in IT, Business, Supply Chain or related field.
• 5–7 years hands-on experience with Oracle E-Business Suite R12.
• Strong functional expertise in Distribution, Procurement and Order Management.
• Knowledge of Procure-to-Pay and Order-to-Cash lifecycles.
• Experience with at least one end-to-end Oracle implementation or multiple procurement projects.
• Excellent written and verbal English communication.
• Experience creating functional documentation and process maps.
• SQL querying to read data in Oracle.
• Stakeholder management and cross-functional collaboration are preferred.

Responsibilities

• Gather, analyze and document business requirements into Oracle EBS specs.
• Design, configure and support Oracle R12 SCM/Distribution modules.
• Map as-is vs to-be processes and perform gap analysis.
• Create scope docs, functional design docs, use cases and user training materials.
• Develop and execute functional test scripts; support UAT.
• Provide end-user training and ongoing support.
• Resolve issues and manage Oracle SRs.
• Liaise between business users and technical teams to deliver IT solutions.
• Identify process improvements and system enhancement opportunities.

Skills

Oracle E-Business Suite R12

Distribution Module Expertise

Procurement Module Expertise

Order Management Module Expertise

SQL Querying

Gap Analysis

Process Mapping

Documentation Creation

User Training

End-User Support

ASCP/Manufacturing (preferred)

Education

University degree in IT/Business/Supply Chain

Tools

IProcurement

Inventory Management

WMS

Shipping

Pricing

Job description

• Gather, analyze, and document business requirements and translate them into Oracle E-Business Suite functional specifications
• Design, configure, and support Oracle R12 SCM/Distribution modules, including Purchasing, Order Management, iProcurement, Inventory, iSupplier, Shipping, WMS, and Pricing
• Map as-is business processes, perform gap analysis, and design optimized to-be processes
• Create and maintain scope documents, functional design documents, use cases, process flows, and user training materials
• Develop and execute functional test scripts and support User Acceptance Testing
• Provide end-user training and ongoing functional and technical support
• Resolve issues and manage Oracle Service Requests
• Liaise between business users and technical teams to deliver IT solutions
• Identify process efficiencies and system enhancement opportunities

Requirements

• University degree in Information Technology, Business, Supply Chain, or a related field
• 5–7 years of hands‑on experience with Oracle E-Business Suite R12
• Strong functional expertise in Distribution, Procurement, and Order Management modules
• Solid understanding of Procure-to-Pay and Order to Cash lifecycles and supply chain processes
• Experience with at least one end-to-end Oracle implementation or multiple Oracle Procurement support projects
• Strong analytical and problem‑solving skills
• Experience creating functional documentation and process maps
• Working knowledge of SQL for querying tables and reading packages
• Excellent written and verbal communication skills in English
• Preferred: functional knowledge of ASCP and Manufacturing modules
• Preferred: experience in a global or cross‑functional environment
• Preferred: strong stakeholder management skills
• Proactive, pragmatic, and results‑oriented mindset

Core Competencies

Demonstrates expertise in Oracle E-Business Suite R12, particularly in Distribution, Procurement, and Order Management modules, with a strong focus on functional documentation, process mapping, and user training. Possesses analytical problem‑solving skills and the ability to liaise effectively between business users and technical teams to enhance system efficiencies.

Highest-signal resume keywords

• Oracle E-Business Suite R12
• Distribution Module Expertise
• Procurement Module Expertise
• Order Management Module Expertise
• SQL Querying

ATS Optimization Keywords

Hard Skills

• Business Requirements Analysis
• Functional Specification Development
• Process Mapping
• Functional Documentation Creation
• User Acceptance Testing Support
• Gap Analysis
• End-User Training
• Oracle Implementation ExperienceProcure-to-Pay Lifecycle Understanding
• Order to Cash Lifecycle Understanding

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Stakeholder Management
• Proactive Mindset

Industry Keywords

• Supply Chain Processes
• Global Environment Experience
• Cross-Functional Environment Experience

Tools & Technologies

• Oracle R12 SCM
• Oracle E-Business Suite
• IProcurement
• Inventory Management
• WMS
• Shipping
• Pricing