Oracle ERP P2P Level 2 Techno-Functional Support Expert

Egis India Consulting Engineers Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Egis India Consulting Engineers Pvt Ltd is seeking a senior Oracle ERP techno-functional expert for P2P processes in Bangalore. You will provide Level 2 support, analyze incidents, and work with global teams to improve service performance. The role involves release validation, knowledge management, and automation opportunities.

Strong RCA skills and ITIL/ServiceNow experience are valued, with English fluency required for global collaboration.

Qualifications

• Experience in Oracle Fusion Cloud support and P2P processes.
• Strong analytical and RCA skills.
• Experience with global delivery models in an international environment.
• Fluent English; additional languages are a plus.

Responsibilities

• Provide Level 2 techno-functional support for Oracle Fusion Cloud P2P stream.
• Analyze incidents end-to-end and assess cross-system impacts.
• Collaborate with L2/L3 teams to improve service performance.
• Support release validation, regression testing, and hypercare activities.
• Develop troubleshooting guides, SOPs, and knowledge base articles.

Skills

Oracle Fusion Cloud

P2P

SSP

Purchasing

Supplier Management

Accounts Payable

Oracle Tax

Integrations

Analytics

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

ServiceNow

ITIL

Job description

Job Description

The Oracle ERP Senior Developer / Support Expert provides Level 2 techno-functional support for assigned Oracle Fusion Cloud modules, with a strong understanding of related business processes, integrations, reporting solutions, and connected applications. Based in Bangalore and operating as part of the ERP Ecosystem Run Delivery Manager's team, the role contributes to the global Oracle Competence Center, supporting operational excellence, knowledge management, service improvement, automation, and AI-driven support transformation. The position goes beyond traditional ticket resolution: it requires end-to-end analysis of incidents, cross-functional impact assessment, advanced root-cause investigation, and close collaboration with L2/L3 teams to improve service performance and user satisfaction.

Oracle ERP P2P L2 Techno-Functional Support

Provide Level 2 techno-functional support for the Oracle Fusion Cloud P2P stream, including Self Service Procurement (SSP), Purchasing (PO), Supplier Management, Supplier Portal, Supplier Qualification, Supplier Contracts, Accounts Payable (AP), Expenses, Oracle Tax as a transverse component, and related satellite applications. Oracle Sourcing is excluded from the scope. Analyze incidents from an end-to-end business process perspective and assess impacts across upstream and downstream systems. Support Oracle Cloud modules and all associated integrations, interfaces, reporting solutions, and connected satellite applications. Stream-specific end-to-end processes include: Requisition-to-Receipt, including self-service requisitions, approvals, purchase orders, receipts, and supplier collaboration. Invoice-to-Payment, including invoice processing, matching, accounting, payment preparation, and expense processing. Supplier lifecycle and contract management, including supplier onboarding, qualification, portal services, maintenance, and supplier contracts. End-to-end assessment of Oracle Tax impacts across P2P transactions, configurations, integrations, reporting, and connected processes.

Incident, Problem and Root-Cause Management

Perform advanced root-cause analysis and identify permanent corrective actions. Contribute to Problem Management by identifying recurring incidents, proposing sustainable fixes, and supporting incident reduction initiatives. Capitalize incident resolutions into reusable assets to improve first-time resolution and reduce backlog and aging.

Release, Testing and Stabilization Support

Support release validation, regression testing, hypercare, and post-go-live stabilization activities. Assess cross-functional impacts and dependencies related to configuration, interfaces, reporting, and connected applications. Contribute to operational readiness and service continuity by ensuring that support constraints are considered before release deployment.

Knowledge Management and Operational Excellence

Develop and maintain troubleshooting guides, SOPs, FAQs, runbooks, and knowledge base articles. Maintain high-quality operational documentation and contribute regularly to the Oracle Knowledge Base. Promote standardization, industrialization, and continuous improvement of support processes.

Automation, AI and Shift-Left Practices

Identify automation opportunities and contribute to shift-left initiatives across support operations. Leverage AI-enabled solutions to improve ticket analysis, root-cause investigations, regression test preparation, knowledge creation, trend detection, and operational efficiency. Support measurable productivity gains through automation, AI adoption, and reusable support assets.

Collaboration and Service Performance

Operate as part of a fully integrated L2-L3 support organization with shared objectives, common KPIs, and collective accountability for service performance and user satisfaction. Work independently while interacting effectively with senior business stakeholders, functional experts, technical teams, and distributed global support teams. Contribute actively to continuous improvement initiatives across the Oracle Competence Center.

Qualifications

Education: Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Engineering, Business Information Systems, or a related field.

Experience: at least 7 years in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support, or Oracle ERP development in an international environment.

Preferred background: Oracle Procurement Cloud Self Service Procurement (SSP), Purchasing (PO), Supplier Management, Supplier Portal, Supplier Qualification, Supplier Contracts, Oracle Financials Cloud Accounts Payable (AP), Expenses, Oracle Tax, integrations, interfaces, reporting solutions, ServiceNow, ITIL-based support processes, and global delivery models. Oracle Sourcing is excluded from the role scope.

Preferred certifications: ITIL v3/v4 certification and Oracle Cloud certifications relevant to Procurement, Accounts Payable (AP), Expenses, and Oracle Tax are a plus.

Languages: fluent English is mandatory. Additional languages such as French is an advantage.

Essential Experience

At least 7 years of experience in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support, or Oracle ERP development in an international environment. Strong hands-on experience supporting Oracle Fusion Cloud modules and end-to-end P2P business processes, especially Self Service Procurement (SSP), Purchasing (PO), Supplier Management, Supplier Portal, Supplier Qualification, Supplier Contracts, Accounts Payable (AP), Expenses, and transverse Oracle Tax impacts. Oracle Sourcing experience is not required for this role. Experience working with integrations, interfaces, reporting solutions, and connected satellite applications in a complex enterprise ecosystem. Experience in global support models, distributed teams, L2/L3 collaboration, incident management, problem management, and service improvement.

Technical and Functional Expertise: Strong understanding of end-to-end business processes and ability to assess cross-functional impacts and dependencies. Knowledge of Oracle integrations, interfaces, reporting solutions, and connected applications. Strong analytical skills and practical experience with advanced root-cause investigation. Strong experience with ServiceNow and practical knowledge of ITIL Incident, Problem, and Change Management processes.

Leadership and Soft Skills: Autonomous, structured, rigorous, analytical, and delivery-oriented profile, comfortable handling complex support situations. Ability to interact with senior business stakeholders and explain functional or technical issues clearly. Collaborative mindset, able to work effectively with L2/L3 teams, business users, functional experts, technical teams, and external partners. Fluent English is mandatory; French is an advantage.

Additional Information

Equality, Diversity & Inclusion: We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one's contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.

Experience Level Senior Level