Opportunity For US Customer Service Representative @ UPS Porur Chennai

UPS Supply Chain Solutions (UPS SCS); Chennai District; Vor Ort; INR 350.000 - 500.000; Vollzeit

Zusammenfassung

UPS Supply Chain Solutions (UPS SCS) in Chennai is seeking a US Customer Service Representative to handle inbound and outbound calls for US-based customers, focusing on logistics, shipping, and issue resolution. The role requires excellent English communication and professional, customer-first service.

The successful candidate will document interactions in UPS systems, stay updated on procedures, and collaborate across teams to ensure timely resolutions while supporting a rotating night shift

Qualifikationen

• Fluent in English with strong written and verbal skills.
• Experience handling US-based customers preferred.
• Ability to understand US customers and provide solutions.
• Willingness to work US night shift hours.

Aufgaben

• Deliver voice support to US customers for logistics and shipping inquiries.
• Document interactions accurately in UPS systems.
• Stay updated on UPS services and procedures.
• Collaborate with internal teams to resolve issues.
• Identify process gaps and suggest improvements.
• Handle high call volumes with professionalism.

Kenntnisse

English fluency

US customer service experience

Communication skills

Problem solving

Detail oriented

Ausbildung

Graduate degree

Jobbeschreibung

Job Title: US Customer Service Representative

Location: ITC Chennai

Job Type: Full-time

Department: Customer Services

Shift: US Shift (Night Shift-Rotational)

Job Description:

The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls. This role involves assisting US-based customers with their logistics, shipping, tracking, and issueresolution needs. The role requires strong communication skills, the ability to manage customer interactions professionally, and prior experience handling US customers. The ideal candidate will be fluent in English and demonstrate a customer-first mindset while adhering to UPS Logistics guidelines and service standards.

Key Responsibilities:

• Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues
• Understand customer needs and offer solutions that align with UPS logistics services, processes, and policies
• Handle inbound and outbound calls with high level of service quality, empathy, and professionalism
• Accurately document customer interactions in UPS system, ensuring complete and precise records of conversations, issues, and resolutions
• Stay updated on UPS Logistics services, operational procedures, tools, and guidelines to provide accurate information to customers
• Collaborate with internal teams to ensure timely and effective resolution
• Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency

Key Responsibilities:

• Fluency in English with excellent written and verbal communication
• Should be able to understand US Customers effectively
• Strong problem-solving skills with attention to detail
• Ability to analyze a problem by maintaining ownership until a resolution is provided
• Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions
• Excellent interpersonal and active listening skills
• Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones
• Minimum 1+ years of US Customer Service experience is preferred, especially in voice support

Qualification & Experience:

• Graduate in any stream
• Familiarity with UPS Logistics process or similar logistics providers preferable
• Experience in US customer service preferable
• Experience with order tracking, shipment coordination, or supply chain customer support
• Ability to handle high volumes of call traffic effectively