Operations Team Supervisor-OPS-CMS Operations

Kotak Mahindra Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Operations professional for Cash Management Services in Mumbai. The role emphasizes market knowledge of payments, regulatory guidelines, and end-to-end processing with focus on accuracy and timely MIS reporting.

The candidate should have 6–9 years of experience, graduate/post-graduate qualification, and strong analytical and leadership skills. Strong MS-Office and Finacle proficiency are preferred.

Qualifications

• Should have good understanding of Cash Management Services business.
• Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.
• Market knowledge of BBPS, UPI , API and payment gateway products.
• End to end understanding of the regulatory guidelines, various payment flows & reconciliations.
• Should able to handle new system requirements & UAT etc.
• Should have strong analytical skills & problem-solving ability.
• Engaging in ideas for new projects /process /system rollouts, automation etc.
• Ability to manage team.

Responsibilities

• Should have good understanding of Cash Management Services business.
• Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.
• Market knowledge of BBPS, UPI , API and payment gateway products.
• End to end understanding of the regulatory guidelines, various payment flows & reconciliations.
• Should be able to handle new system requirements & UAT etc.
• Should have strong analytical skills & problem-solving ability.
• Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.
• Ability to manage team.

Skills

Market knowledge

Product knowledge

Analytical skills

Problem-solving

Interpersonal skills

Team management

Communication skills

MS Office

Finacle

Banking applications

Education

Graduate / Post-Graduate

Tools

MS-Office

Finacle

Banking apps

Job description

Kotak Mahindra Bank

Department Cash Management Services Level M5

Operations Management

• Market knowledge of Payment Products and applicable regulatory guidelines.
• Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
• Processing of offline files through Different systems
• Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
• Understanding of settlement process and reconciliation
• End to end control checks during processing
• Efficiently and diligently doing recon of Pool accounts
• Publishing recon and other daily MIS to Senior Management
• Liaising with IT, BSG teams for system issues
• Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
• Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
• Ensures effective customer service through timely delivery and efficient escalation management.
• Following all set process and deviations if any are having requisite approvals.
• Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office

Key Responsibilities

• Should have good understanding of Cash Management Services business.
• Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.
• Market knowledge of BBPS, UPI , API and payment gateway products.
• End to end understanding of the regulatory guidelines, various payment flows & reconciliations.
• Should able to handle new system requirements & UAT etc.
• Should have strong analytical skills & problem-solving ability.
• Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.
• Ability to manage team
• Qualification – Graduate / Post-Graduate
• Detail oriented and ability to multi-task
• Good Interpersonal skills and ability to work in teams
• Excellent Communication Skills
• Proficiency in MS-Office
• Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
• 6-9 yrs of work experience.