Operations Team Leader, AVP

Deutsche Bank; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare reimbursement

Certifications sponsorship

Employee Assistance Program

Hospitalization Insurance

Accident and Term life Insurance

Health screening for 35+ years

Job summary

Deutsche Bank Bangalore is seeking an Operations Team Leader at AVP level to supervise day-to-day processes for Investment Services. The role emphasizes domain expertise in Asset Services, Trade Processing, and Tax Services, with a focus on performance management and German-language proficiency.

You will drive workforce planning, SLA adherence, and end-to-end process improvements while coordinating with onshore partners and global teams. Strong leadership and stakeholder management are essential.

Qualifications

• Bachelor in Commerce or equivalent with relevant work experience.
• Master's degree (Commerce/Business) adds advantage.
• German language certification preferred.

Responsibilities

• Analyzes business processes and documents client requirements.
• Manages SLAs according to service specifications.
• Oversees workforce planning, shifts and work-from-home arrangements.
• Participates in production environments with quality checks.
• Ensures defects are tracked, root cause analyzed and improvements shared.
• Maintains stakeholder communications and governance reporting.

Skills

Presentation skills

Analytical skills

Communication skills

MS Excel

PowerPoint

People management

Education

Bachelor's in Commerce

MBA/Master's in Commerce

German language certification

Tools

MS Office

Job description

Job Description:

Job Title: Operations Team Leader, AVP

Location: Bangalore, India

Corporate Title: AVP

Role Description

• Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.
• Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:
• Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks
• Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections
• Tax Services - International Tax Reclaims, Compensation Tax Processing ( Abgeltungssteuer ), US Tax reporting
• Operations Control - Securities activation
• AVP should have 4-5 years’ experience in people management & performance management. Good command on German language with certification from premier institute will be an added advantage

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Analyzes business systems and functions; assists in identifying client’s requirement and provides appropriate documentation for processes.
• Manage SLA’s as per agreed Service specifications.
• Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLA’s
• Should work and contribute in production environment (Processing/4 Eye check or Quality check)
• Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Incumbent should strive to gain end to end knowledge of domain Candidate/Applicant.
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with organization’s attrition targets
• Stake holder management (Internal/External)
• Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
• Ensure all process documents are updated and necessary maintenance cycle is adhered
• Ensure compliance under all audit’s (Internal/External) parameters/guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures, and supervises team deliverables to meet project schedules.
• Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
• Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
• Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
• Ensures timely and transparent reporting of SLAs and other business-related topics to respective stakeholders including senior management

Your skills and experience

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience. Bachelor’s degree in Commerce is preferred.
• Master’ degree in Commerce or business administration from reputed institute would be an added advantage.
• German Language certification from premier Institute (Preferred)
• 10+ years of overall experience
• 4-5 years of leadership experience
• Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

• Presentation skills
• Analytical and business process development skills
• Communication skills
• Excellent command on MS Office skills particularly MS Excel and Power point.
• Human relations skills to select, develop, mentor, discipline, and reward employees

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.