Operations Team Lead

Cogoport; Gurugram District; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A multinational logistics company in Gurugram is seeking an experienced professional with excellent project management skills. The role involves ensuring quality execution of shipments and managing documentation for ocean imports. Candidates must possess an MBA from a respected institution and have at least 4 years of relevant experience. Strong problem-solving abilities, leadership of dynamic teams, and outstanding analytical skills are essential. This position offers the chance to work in a fast-paced environment with a focus on optimizing shipment processes and compliance.

Qualifications

• 4+ years of project management experience or an MBA with specialization in operations plus 2+ years of related experience.

Responsibilities

• Ensure quality shipment execution, meeting internal KPIs and SLAs.
• Manage shipment documentation as per customers’ SOPs.
• Coordinate with service providers for documentation tasks.
• Ensure data accuracy for uploaded documents.
• Follow policies, procedures, standards and ensure compliance.
• Review work instructions regularly.
• Communicate with stakeholders to maintain documentation integrity.
• Suggest product and process changes to optimize shipment execution.

Skills

Strong problem-solving capabilities

Leadership of young, dynamic teams

Strong analytical skills

Outstanding interpersonal skills

Prioritization and execution in high-pressure environments

Education

MBA from Tier‑1 or Tier‑2 institutes

Job description

Cogoport is a multinational company headquartered in Singapore with offices in India, China, Thailand, Vietnam, Indonesia, and Netherlands. It is an Indian unicorn privately owned and backed by venture capitalists such as Accel Partners and Tiger Global. Cogoport is in hyper‑growth mode and has been named an Asia‑Pacific High‑Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. The company has more than 500 employees across 10 offices in India.

At Cogoport we simplify the complex to increase efficiency and maximize trade opportunities. We help companies of all sizes integrate advisory, forwarding, financing, and other solutions into a seamless global trade platform.

Leadership: https://www.cogoport.com/en-IN/company/leadership

Culture: Diversity and inclusion are core. We empower everyone and value diverse perspectives.

Core Values

• Intrapreneurship: Own and drive projects with flexibility and freedom.
• Customer Centricity: Customers are at the heart of everything.

Role Overview

Cogoport is looking for an entrepreneurial mindset to collaborate with cross‑functional teams and support day‑to‑day planning, quotation and execution.

Responsibilities

• Ensure quality shipment execution, meeting internal KPIs and SLAs.
• Manage shipment documentation as per customers’ SOPs for Ocean Imports to India and oversee the team handling documentation and operations.
• Coordinate with service providers (shipping lines, CHAs, NVOCCs, freight forwarders) for documentation tasks such as SI filing, BL release, vendor payment, DO release, IGM filing, VGM filing, Form‑13 issuance, CFS nomination, CRO release, draft BL issuance and verification, pre‑alert information, DO NOC, FDS bond issuance, customs clearance, etc.
• Ensure data accuracy for uploaded documents and prevent loss due to errors or delays.
• Follow policies, procedures, standards and ensure compliance with transport and maritime regulations, while adhering to target timelines and quality requirements.
• Review work instructions regularly and update as necessary.
• Communicate with stakeholders across functions to clarify doubts and maintain documentation integrity.
• Suggest and recommend product and process changes to optimize shipment execution.

Skills and Qualifications

Educational Background

• MBA from Tier‑1 or Tier‑2 institutes.

Work Experience

• 4+ years of project management experience or an MBA with specialization in operations plus 2+ years of related experience.

Must Have Skills

• Strong problem‑solving capabilities; ability to conceptualize, organize, simplify, and execute.
• Leadership of young, dynamic teams and ownership of projects end‑to‑end.
• Strong analytical and project management skills.
• Outstanding interpersonal skills for coordination with internal and external stakeholders.
• Prioritization and execution in a high‑pressure, fast‑paced environment within a collaborative setting.

Things that make a difference

• Background in B2B processes with commercial acumen.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

Work Location

Gurugram