Operations Support Specialist

Ernst & Young (EY); Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EY in India is seeking a Global Operations Support professional to enable strategic priorities, streamline processes, and drive collaboration across domains and pods.

The role supports governance, dashboards, and leadership updates, working with Domain Strategy Execution Leaders to deliver agile execution.

Strong analytical, communication, and stakeholder-management skills are essential, with comfort in a global, matrixed environment and AI-enabled improvements.

Qualifications

• Good analytical and problem-solving skills.
• Experience supporting operational process design and handoff.
• Ability to create reports and dashboards translating data into insights.
• Able to manage multiple priorities and stakeholders under tight timelines.
• Client-focused mindset with adaptability in a global matrixed environment.
• Familiarity with AI/automation to enhance processes and outcomes.

Responsibilities

• Manage and execute domain initiatives and projects with senior stakeholders.
• Maintain project plans, timelines, documentation, and next steps.
• Prepare leadership-ready materials and dashboards.
• Identify project risks, dependencies, and opportunities to improve processes.
• Act as a single point of coordination with relevant domains and CBS Functions (e.g., Finance, Technology, AWS).
• Support governance artifacts, knowledge repositories, and reporting.

Skills

Project management

Stakeholder engagement

Data visualization

Problem solving

Multitasking

Communication skills

Adaptability

Job description

At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Opportunity

Global Operations Support plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.

The C&I organization has six Domains, each with individual needs and differing maturity: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology.

This position sits within the Business Enablement Business Management Office which supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights. Strategic Operations works through pods aligned to each of the six domains, working alongside Core Services and Performance & Data Insights to deliver seamless operational support and strategic execution.

Success in this model depends on agility the ability to learn quickly, adapt as priorities change, and drive execution while staying responsive to evolving demands.

The primary stakeholder is the Domain Strategy Execution Leader, although this role will work with the rest of the Domain team. This position works directly with the Operations Senior Specialist or Operations Specialist.

Key Responsibilities

Strategic Operations

• Manage and execute domain initiatives and projects by working closely with senior stakeholders, applying strong project management discipline. Maintain project plans, timelines, documentation, and next steps, ensuring accuracy and timely updates. Drive project meetings, coordinate actions across contributors, advance activity as appropriate and track progress against milestones. Support preparation of leadershipready materials (presentations, updates, trackers), ensuring they meet EY standards and are ready for circulation. Identify project risks, dependencies, and opportunities to improve processes, escalating issues as appropriate. Act as a single point of coordination with relevant C&I domains and CBS Functions (e.g., BMC, Finance, Technology, AWS) to support delivery of project outcomes.

Operational Excellence

• Support consistent execution of operational processes by maintaining clear documentation, governance artifacts, and reporting. Proactively identify opportunities to streamline processes, improve efficiency, and enhance ways of working within the domain. Maintain and manage knowledge repositories, databases, SharePoint sites, and content libraries, including regular review and validation of materials. Share knowledge, insights, and updates with stakeholders using agreed communication channels. Support preparation of status reporting and dashboards, ensuring clarity in coordination with Performance & Data Insights where applicable. Assist the triage of requests for adhoc analysis, reporting, and information, helping to embed new ways of working and reinforcing selfservice where possible.

Stakeholder Engagement

• Develop strong working relationships across domains, functions, and pods, anticipating needs and supporting broader team objectives. Manage stakeholder communications and expectations, providing clear, timely updates on progress, risks, and next steps. Act as a trusted delivery partner to leadership by ensuring followthrough on actions and highquality execution. Participate actively in regular update calls and forums, contributing insights and supporting other team members as needed. Facilitate coordination across geographically dispersed teams to enable smooth execution and alignment.

Skills & Attributes for Success

• Good analytical and problemsolving skills, with attention to detail.
• Experience supporting operational process design, improvement, and handoff.
• Competence in reporting, data visualization, and storyboarding, with the ability to translate data into clear insights.
• Ability to manage multiple priorities and stakeholders, delivering highquality outputs under tight timelines.
• A clientfocused mindset, with the ability to respond to changing needs and redirect effort as required.
• Clear, confident communicator with the ability to engage senior stakeholders effectively.
• Resilient, adaptable, and comfortable working in a global, matrixed environment with evolving priorities.
• Familiarity with AI/other automation to enhance processes, project outcomes and personal deliverables

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and .