Operations & Support Service

T-Systems ICT India Pvt. Ltd.; Nagpur District, Bengaluru, Pune District; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading IT services provider is seeking a motivated individual with 3 to 6 years of experience. The role requires excellent communication skills in both German and English (C1 Level), with a focus on conducting meetings, taking responsibility for service execution, and improving service delivery through established KPIs. The successful candidate will demonstrate strong stakeholder management and teamwork abilities while being self-motivated and adaptable.

Qualifications

• 3 to 6 years of experience required.
• Ability to conduct training effectively.
• Good communication skills needed; fluent in German and English.

Responsibilities

• Conduct meetings professionally according to Golden Meeting Rules.
• Take responsibility for project-specific service execution.
• Support service delivery improvement through KPIs.

Skills

Communication skills

Stakeholder management

Solution finding

Teamwork

Adaptability

Self-motivated

Fluent in German

English (C1 Level)

Job description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

• Experience 3 to 6 years Ability to conduct a training Only if responsible or PAP Representation for all
• Services Must have a solution finding approach for new demands and new issue ITIL Foundation
• Follow STRIVE gPMO KPIs for improvement of the service delivery PM Foundation Conducting meetings professionally Golden Meeting Rules STRIVE process should be known and should be used Complaint Ticket Process Take responsibility of the project specific service execution Delegation
• Support Basics of stakeholder management Soft skills Speaks fluently
• German English C1 Level awareness Good communication skills Active in discussions
• Communication in tickets Team Work Adaptability Marketing of services Takes ownership and self motivated

Additional Information

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